Agency Manager - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: 401(k) matchingBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & development The Office Manager will manage daily operations of the service department, ensuring exceptional customer service and smooth office workflow. The ideal candidate will have a strong background in customer service (minimum 5 years), proven team coordination skills, and familiarity with payroll, timecards, commission reports, and social media management. This role works closely with the State Farm Agent to support agency success. Key Responsibilities: - Lead and coordinate the service department team to deliver excellent customer service and timely issue resolution. - Handle customer inquiries, service requests, and follow-up communications to maintain high satisfaction. - Manage payroll processing, timecards, and commission reports accurately and timely. - Support social media efforts to promote agency engagement and community presence. - Assist the State Farm Agent with administrative and operational tasks. - Train, supervise, and motivate service department staff to meet performance goals. - Maintain accurate records and reporting related to service activities and office operations. - Organize office functions, including scheduling and supply management. - Ensure compliance with State Farm policies and industry regulations. Qualifications: - Minimum 5 years of customer service experience, preferably in insurance or related fields. - Proven ability to coordinate and lead a team effectively. - Familiarity with payroll, timecard management, and commission reporting. - Experience managing social media platforms for business purposes. - Strong organizational and multitasking skills. - Excellent verbal and written communication skills. - Proficient with office software and agency management systems. - Detail-oriented with strong problem-solving abilities. - Ability to work collaboratively in a fast-paced environment.