Information Technology_USA - USA_System Administrator

Real Soft

Genesys Admin

Looking for someone who is strong in Genesys Administration, Engineering & in general understands Genesys features & capabilities. We have 30+ physical branch locations to be migrated to Genesys & looking for folks who have experience with collaborating with business, demos, user administration, hard phone administration & configuration, quality testing, user acceptance testing facilitation, release & deployment, and post release hyper care.

Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.

Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs.

Strong experience with Genesys Cloud CX / Genesys Engage

Knowledge of: IVR and call flow design (Architect) ACD routing and queue management Telephony (SIP, VoIP) Experience in integrations (APIs, CRM systems) Understanding of contact center operations

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Vacancy posted 4 days ago

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