Builder Client Representative

Job Title

Essential Duties and Responsibilities

Manage a large volume of customer communications through incoming calls, emails and online.

Create location accounts for new starts and complete location and bill to information.

Set up services in software.

Organize and schedule new construction installations and closings.

Process closing requests and complete service order.

Assist Customer Service and Sales with incoming calls and emails.

Record in software system customer interaction and document details of actions taken.

Perform a large amount of service order completions mainly through data entry.

Review customer accounts and records to answer customers questions.

Maintain customer accounts by checking and recording account information in software.

Explain services to customers.

Receive customer payments.

Upload and catalog documents, contracts and service orders into customer accounts.

Communicate with customers to address issues/disputes from customers.

Respond to customer inquiries, answer questions, organize and schedule service appointments.

Resolve service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.