Assistant General Manager

Assistant General Manager (AGM)At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive—embodied by members and team members alike—VASA is a place where lives are changed because of authentic connections made within our supportive community.Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.We are opening a brand-new club—and we're building the team now. Training begins in August! This is a unique opportunity to train together, grow together, and help shape the culture from day one.You'll travel to another market for training at an established club—learning the role, building connections, and bringing that experience back to launch your new location.All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. Additional benefit packages are available for employees who work 30+ hours per week.Salaried employees receive a flexible vacation plan, paid holidays, paid parental leave, and health, dental, vision benefits.Come join VASA Fitness and join a passionate, fun, and united team!Proud to be a 'Great Place to Work' certified company!The Assistant General Manager (AGM) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The AGM is responsible for supporting the General Manager, club operations and continually developing a high-performing team within the club. The AGM leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members. As the club's lead sales trainer, the AGM drives membership sales through personal production and the skill development of their team. The AGM creates and fosters a winning environment focused on continuous growth and skill development of Member Experience Specialists. This role helps to oversee all club departments to ensure operational excellence.The Assistant General Manager (AGM) directly supports the GM in managing the pace, financial performance, and consistency in the club. Helps drive operational goals, objectives, and priorities for Lead roles and is responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention). Serves as the club's lead membership sales trainer, driving personal sales production and coaching Member Experience Specialists on proven sales techniques, conversion strategies, and delivering a compelling guest-to-member journey. Works a staggered schedule in partnership with the General Manager to ensure GM or AGM club coverage all 7 days a week. Directly manages and supports the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience. Assists in the hiring and development of the club's team with particular emphasis on lead positions, which are: Member Experience Lead (MEL), Personal Training Lead (PTL), Group Fitness and Studio Team Lead (GFSTL) and Child Care Team Lead (CCTL). Ensures all Team Members create and maintain our "UPLIFT" culture in the club. Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members. Responsible for recruiting, hiring, and training all frontline team members. Leads by example and ensures our UPLIFTing culture and values are the foundation for every communication and interaction. Promotes REVIVE sales, our in-club snack, drink, gear, and apparel shop. Maintains the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.Supports the General Manager (GM) by forecasting upcoming staffing needs. Manages and supports the team leads to achieve club goals. Delegates tasks to maximize efficiencies and create balanced workloads and validate completion. Leads membership sales efforts as the club's primary sales trainer—setting personal production standards, conducting regular sales training with Member Experience Specialists, and partnering with the GM to create and execute sales plans that drive member growth through effective behaviors and tactics. Have frequent conversations with all team members to understand changing work. Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions. Schedule and facilitate training for all new team members. Collaborate with the GM to create a welcoming environment for interviewing candidates and new hires. Constantly evaluate team member-to-member interactions. Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.Communicates, leads by example, and motivates your teams to understand and develop passion for the brand, our values, and our approach. Proactively provide ideas and solutions to help move the business forward. Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates. Delegate tasks and responsibilities to ensure work is completed and club goals are achieved. Build trust and strong relationships with all team members. Provide coaching in the moment that inspires commitment and positive change. Give input and feedback to GM in succession planning conversations.High School Diploma or GED required; Bachelor's degree preferred. 3+ years customer service in a retail, restaurant or in-person based service industry. 3+ years leading operational teams. Strong verbal and written communication skills. Build relationships by establishing trust quickly and positively influencing others. Personal interest in health, wellness, fitness, and nutrition. Must obtain a current CPR certification. Pass a background check.Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients. Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.VASA Fitness is an Equal Opportunity Employer