ESIS ProClaim Senior Representative

Senior Claims Representative

ESIS ProClaim is seeking an experienced Senior Claims Representative. Reporting to the AVP and VP of Claims, as well as the Claims Team Leader, this role is responsible for reviewing coverage, investigating third-party claims, securing evidence, assessing subrogation, recovery, and tenders, apportioning liability, and settling claims to achieve optimal outcomes in accordance with established best practices and client instructions.

Key Duties and Responsibilities:

• Determine coverage, conduct thorough investigations, and assess the extent of policy obligations based on the line of business.
• Maintain a diary system to ensure each file is reviewed at least every 90 days.
• Collaborate effectively with defense counsel and litigation teams, as directed by the client.
• Prepare detailed 90-day Claim Summary Reports and provide updates to clients on investigations, settlement opportunities, claim denials, reservation of rights, third-party tenders, and recommendations for claims review meetings.
• Post loss and expense reserves in the claims system within authority limits; recommend reserve changes above authority to AVP and/or VP of Claims.
• Review claim progress and status with claims leadership, discussing issues, opportunities, tasks, and remedial actions.
• Submit to claims leadership any unusual or potentially undesirable exposures, such as allegations of bad faith or unfair claim practices.
• Assist claims leadership in developing improvements to claims handling procedures.
• Work with Partnership Leaders to deliver results, attend meetings, and participate in claim reviews.
• Review and confirm that claims professionals have secured appropriate releases, proofs of loss, or compensation agreements, and issue payments for claims.
• Maintain claims files with accurate notes, reports, photos, and documentation.
• Adhere to all company and regulatory compliance requirements.
• Update claims promptly with Medicare data and address Medicare reporting and interests.
• Meet or exceed performance goals.

Qualifications:

• Advanced technical knowledge and competence in claims handling, demonstrated by a minimum of 5 years of experience in a specific line of business (Auto & General Liability). Experience in a third-party administrator (TPA) environment is strongly preferred.
• Ability to obtain and maintain required state licenses.
• Comprehensive understanding of coverage, applicable legal principles, and litigation management.
• Knowledge of auto liability cost containment programs and proven account management skills.
• Excellent communication, negotiation, and interpersonal skills for effective interaction with internal and external stakeholders at all organizational levels.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to consistently deliver superior service to customers.

An applicable resident or designated home state adjuster's license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS's employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.

ESIS Specialty continually monitors, measures, and analyzes trends while working closely with clients to identify opportunities to positively impact their program costs. ESIS Specialty applies a balanced approach to claims handling and management and continually refines approach to be sure services are customized, complementary and complete.

The pay range for the role is $85,000 to $130,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Identification 32181

Job Schedule Full time

Regular or Temporary Regular

Job Category Claims Adjusting

Business Unit United States

Legal Employer ACE American Insurance Company

Posting Date 05/21/2026, 05:15 PM