Patient Service Specialist

Overview

Baylor Scott & White Institute for Rehabilitation

Dallas, TX (Day Neuro Hub)

Patient Service Specialist

Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

Westrive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage

• Paid Time Off (PTO) and Extended Illness Days (EID)

• A 401(k) retirement plan with company match

• Short and Long Term Disability

• Personal and Family Medical Leave

• PSS Ladder Program

* Eligibility and effective dates vary

Responsibilities

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.

• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.

• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.

• Collects toward patient responsibility at each visit.

• Scan and maintain medical documents.

• Reconciles and posts charges daily and other reporting to ensure clean claim processing.

• Responds to all request for information from patients, other department and physicians.

• Maintains office, orders supplies and manages mail.

• Willingness to adjust schedule to center needs.

• Travels Attends all mandatory meetings and in-service education programs.

• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience

• Knowledge of insurance verification

• Healthcare, medical, or dental office administration

#BSWIR - Inpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans

Location : Location US-TX-Dallas

Job ID 371259

Position Type Full Time

Experience (Years) 1

Category Administrative - Administrative Services

Company Baylor Scott & White Institute for Rehabilitation - Outpatient