Customer Service Representative (order processing)

Job Description

Job Description

Customer Service Coordinator
Northwest Houston
Temp-to-Hire
$16–18/hr
Join a growing industrial organization where you'll play a key role in supporting customers, coordinating orders, and ensuring a smooth flow of information between internal teams and clients. This position offers a blend of customer interaction, administrative support, and operational coordination in a team-oriented environment.
What You'll Do:

• Serve as the primary point of contact for customer inquiries and order-related requests
• Coordinate customer orders from receipt through delivery
• Maintain accurate records and update information within internal systems
• Partner with operations, logistics, and sales teams to ensure customer expectations are met
• Monitor order progress and proactively communicate updates when needed
• Assist with scheduling, reporting, and documentation activities
• Research and resolve customer concerns in a timely and professional manner
• Support continuous improvement efforts and help streamline administrative processes
• Maintain a high level of customer satisfaction through responsive communication and follow-through

What We're Looking For:

• 2+ years of customer service, administrative, or office support experience
• Strong communication skills with a customer-focused approach
• Ability to manage multiple priorities while maintaining accuracy
• Proficiency with Microsoft Office, including Excel and Outlook
• Experience working in a fast-paced environment
• Strong organizational skills and attention to detail
• Team player with a positive attitude and willingness to learn

Preferred:

• Experience supporting customers within an industrial, manufacturing, distribution, or service environment
• Familiarity with order processing, inventory, logistics, or operations support functions
• Experience working with ERP or business management software