Client Services Representative (#204)

Client Services Representative

We are a third generation family-owned business with a passion for helping restaurants bring their menus to life since 1930. We pride ourselves on craftsmanship of high-quality menus (leather, metal, wood and printed), long-standing customer relationships, and a collaborative workplace culture. We are a fast paced, continuously growing organization that is looking for candidates with a proven track record of reliability and a desire to grow with the company offering the opportunity to make a meaningful impact, shape the future of our creative and service operations, and grow with a business that values integrity, creativity, and people.

Essential Job Duties

• Interacts with customers via telephone and/or email to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates when appropriate.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Cross-functional coordination and communication with Sales, Creative and Production departments.
• Other duties as assigned.

Required Skills/Abilities

• Excellent communication skills, including active listening.
• Ability to effectively prioritize and execute tasks with minimal supervision.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Education/Experience

• High school diploma or GED.
• Customer service experience is preferred.

Position Details

• Shift: Monday Friday
• Direct Reports: No
• FLSA Status: Non-Exempt
• Compensation: $24.75 $30.00 hourly
• Location: Onsite, in-person

Benefits

• Health Insurance: medical, dental & vision
• Company paid Basic Life/AD&D & Employee Assistance Program (EAP)
• Voluntary Benefit Plans: Life/AD&D, FSA, Short-term disability, pet insurance
• 401(k) with company contribution
• Company paid holidays (10 days) & PTO package

Working Conditions and Physical Requirements

This position operates primarily in a professional office environment and is not exposed to adverse environmental conditions and/or hazardous conditions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; stand and walk occasionally (including in the plant); near vision acuity for computer work; ability to communicate clearly through verbal interactions on the phone and in person; and fine motor skills to operate a keyboard/mouse and other office equipment.