Customer Service Representative

Job Description

Job Description

As a Customer Service Representative, you will provide relationship-focused account assistance by responding to product and service questions and technical support requests through phone, email, and other customer communication channels. Reporting to a customer service manager, you will support customers throughout the service workflow while ensuring accurate documentation, timely follow-up, and positive customer experiences.

 

Responsibilities

• Provide customer support across phone, email, and multichannel platforms.
• Answer product and service questions and handle technical support requests.
• Resolve customer issues and manage complaints professionally.
• Process customer orders accurately and efficiently.
• Document customer cases and maintain CRM records.
• Follow up on service inquiries and outstanding customer needs.
• Manage customer feedback and support relationship-focused account assistance.

 

Required Qualifications

• High school diploma or equivalent.
• Bilingual Spanish

 

Preferred Qualifications

• 1+ years of customer service experience.
• Experience with customer relationship management (CRM).
• Strong verbal communication skills.
• Conflict resolution skills.
• Active listening skills.
• Problem-solving skills.

Company Description

Since opening in 2016, 1N1 Merchant Solutions has proudly served the DFW Community as well as Nationwide. Our commitment is to provide your business with the most advanced, secure and user-friendly solutions for accepting payments from your customers.

Company Description

Since opening in 2016, 1N1 Merchant Solutions has proudly served the DFW Community as well as Nationwide. Our commitment is to provide your business with the most advanced, secure and user-friendly solutions for accepting payments from your customers.