PAS Specialist

Otolaryngology Patient Access Specialist

Provide quality support to the Department of Otolaryngology in order to ensure a positive atmosphere for patient care, smooth flow of clinic, timely registration and scheduling of patients. Provides coverage to various divisions in the Otolaryngology department. This includes answering phones, scheduling office and ancillary appointments, greeting patients, checks patients' in/out, schedules appointments including scheduling complex coordinated appointments, and collects payments and answers questions regarding payments and forms. Provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Ensure the clinics are able to function smoothly and efficiently while keeping the patients wellbeing paramount. In addition, the PAS assists in maintaining the practice environment in a clean, orderly condition. Functions as an integral member of the Department by contributing to new ideas for improving customer service and reducing costs. The PAS will be flexible and able to float to all divisions in Otolaryngology when needed. Responds to questions regarding insurance coverage, copayment requirements, and general clinic information. Conducts patient intake including verification of eligibility, benefits, authorizations for office and surgical services, and ensures proper orders have been received. Enter and update online authorizations into EARL. Schedules patient appointments and coordinates ancillary appointments. Request, receive and prepare previous medical history, scans and lab results for all new patients. Coordinates document and data flow between divisions supports staff to include surgery scheduler and clinical staff. Must have strong attention to detail skills, customer service skills, problem solving skills and ability to work independently with little direction and as a team.

Function/Duties of Position

• Provides coverage to various divisions in the Otolaryngology department. This includes answering phones, scheduling office and ancillary appointments. Request, receive and prepare previous medical history, scans and lab results for all new patients. Coordinates document and data flow between divisions supports staff to include surgery scheduler and clinical staff. Appropriately documents triage calls into EPIC system. Ability to cross-cover other divisions. Work at the front desk including checking patients in and out, scheduling appointments, cleaning & organizing the front desk and waiting room, collecting payments and explaining forms.
• Managed care duties including eligibility verification, benefits, request and obtain authorizations for office, ancillary and surgical services. Enter and update on-line authorizations into EARL.
• Opens and sorts mail and sorts incoming faxes.
• Files new paperwork in charts coming back from clinic. Scans records into patients' chart in EPIC.
• Provide high-quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.

Required Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

Preferred Qualifications

• BS or BA preferred.
• One year in a high volume medical office setting involving scheduling appointments and checking patients in/out strongly preferred.
• Proficient in Microsoft systems including Word and Excel.
• Experience with scheduling of appointments and obtaining managed care authorizations.
• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Working knowledge of medical terminology.
• Medical records management skills.
• Six months experience with a busy, multi-line phones.
• Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners.
• Exceptional customer service skills - both in-person and on the telephone.
• Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties.
• Demonstrable active listening skills and supportive, professional behavior.
• Demonstrated evidence of strong written and verbal communication skills.
• Ability to manage multiple priorities, prioritize workload, meet deadlines and urgent patient, physician and system needs.
• Ability to work accurately and without supervision.
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Ability to have good judgment with regards to daily work and prioritization.
• Detail oriented in daily work.

Additional Details

• Monday Friday 6:00 am to 5:00 pm (hours and days can vary; 40 hours per week). This position is not remote and is onsite at OHSU
• Ability to sit for long periods of time in front of a computer toggling between multiple programs and lift and carry up to 30 lbs.

Why Apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact View email address on click.appcast.io