Porter/ADAS Apprentice (Norwood MA)

Support Specialist

Who We Are: Sentric revolutionizes ADAS calibration by making it faster and more efficient to enhance safety and prevent accidents. We specialize in both static and dynamic ADAS calibrations, including cameras, radar, and other systems, using OEM diagnostic tools for precise and quality service. Our offerings extend to sensor replacement, module reprogramming, system resets, wheel alignment, and troubleshooting. Sentric technicians undergo rigorous training through accredited platforms, ensuring they are equipped with the latest ADAS knowledge and skills. Our strong OEM relationships keep us at the forefront of ADAS technologies and standards. Committed to precision, we use factory methods and tools to ensure vehicles are calibrated to OEM specifications, setting the industry standard for safety and accuracy.

Base Pay Range:

$18.00-$22.00

As a Support Specialist, you will be responsible for shuttling customer vehicles, prepping vehicles for calibration. Additionally, you will perform a variety of tasks as needed to create an efficient and productive shop environment. The essential job functions include :

Operations (60%)

• Shuttle customer vehicles to and from calibration center in a safe manner.
• Prepare vehicles, fueling, tires, etc., for calibrations by following established processes.
• Support Technicians with any operational needs to expedite calibration process.
• Perform ADAS Verification tests.

Customer Engagement (20%)

• Professionally engage with customers.
• Answer basic customer questions and direct them to correct sources for technical answers.
• Provide vehicle status updates as required.
• Help address customer, operational and performance concerns.

Administration (20%)

• Manage and maintain supplies, office, and shop.
• Help clean office and shop to maintain neat and orderly working environment.
• Prepare and transmit calibration quotes as needed.
• Prepare and transmit customer invoices as needed.

Other Duties as Assigned

Competencies Required

• Good communications skills
• Initiative
• Attention to detail.
• Agility/flexibility
• Customer focus
• Organizational skills

Position Requirements

• High school diploma or equivalent required
• Meet the requirements of Motor Vehicle Record Policy and Company Vehicle Fleet Policy
• Automotive experience a plus

Physical Job Requirements

• Frequent bending and crouching
• Standing for long periods of time

Drug Policy

• Sentric is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Sentric: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Sentric is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Sentric's Human Resources Department to discuss your specific needs. Please feel free to contact us at View phone number on click.appcast.io.