Client Care Supervisor

divh2Client Care Supervisor Veterinary Hospital/h2pWe are seeking an experienced Client Care Supervisor to lead our Client Care Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast-paced veterinary environment and enjoy mentoring a team, wed love to hear from you!/ppSchedule:/pulliFive 8-hour shifts or four 10-hour shifts/li/ulpCompensation:/pulli$26-$30 Depending on Experience/li/ulpResponsibilities:/pulliSupervise the Client Care team, including hiring, training, coaching, and performance management/liliCommunicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions/liliMaintain department workflows and quality standards/liliCreate and manage schedules to ensure full coverage at all times/liliFacilitate communication between Client Care and all hospital departments/liliAudit patient check-in records for accuracy and quality control/liliResolve high-level client or doctor concerns after initial team attempts/liliLead team meetings and follow up on action items/liliMotivate and support staff to deliver excellent service/liliParticipate as part of the hospital leadership team and contribute to process improvements/liliManage the departments approved budget/li/ulpRequirements:/pulliHigh school diploma or equivalent (Associates in business, vet tech, or related field preferred)/lili2+ years of supervisory experience/lili3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency/liliStrong customer service, communication, and leadership skills/liliComfortable with technology, phone systems, and software (EzyVet experience is a plus)/liliDetail-oriented, organized, and able to multitask/liliWorking knowledge of veterinary terminology/li/ulpPhysical Requirements:/pulliReliable attendance/liliAbility to lift up to 40 lbs/liliAbility to stand, walk, bend, and reach during an 8+ hour shift/liliAbility to work nights, weekends, and holidays as needed/liliFlexibility with schedule to support front desk coverage/liliVisual/auditory ability to communicate effectively/liliAbility to maintain a clean hospital environment, including occasional waste cleanup/li/ulpBenefits:/pulli3 weeks paid time off/liliPaid sick leave (NY State compliant)/liliMedical, dental, and vision insurance/liliShort- long-term disability/liliLife insurance/lili401(k) with employer match/liliAnnual uniform allowance/lili75% employee pet discount/liliHoliday double pay/li/ulpIf youre ready to lead a compassionate, client-focused team in a dynamic veterinary environment, we encourage you to apply!/p/div