Account Manager II - Driven Financial Services

Driven Financial Services is a part of Yoder Companies

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado!
Voted one of northern Colorado's best places to work.

Who Are We?

We are a state-of-the-art automotive company built on strong family values that have been a cornerstone of the community since 1908. Our businesses are dedicated and committed to serving the Northern Colorado community with best-in-class service, sales, repairs, and customer service. We care for thousands of customers every year because of the dedicated, committed, and professionally trained members of the Yoder Family of Companies. 

What Would You Do?   

The right candidate will be responsible for the service of DFS accounts and collections of all assigned delinquent accounts of 5-10 days past due. S/he will actively listen, and problem solve with the account holder to bring accounts up to good standing. S/he is responsible for nurturing and cultivating a positive culture and work environment that aligns with the mission and values of the organization.

What will you be responsible for?

• Immediately contact any assigned account and make prompt payment arrangements. (Generally, 5-10 days past due). 

• Respond to all voicemails and emails. 

• Process all received payments.

• Responsible for following up on all promises to pay that are missed. 

• Actively bring the department manager any problem accounts.

• Quickly & actively pursue all same-day payment arrangements. 

• Maintain all customer accounts: continually update address, phone number, employment, record and update all payments, document agreements in detail.

• Check GPS on all accounts. 

• Arrange an accountability plan and hold the customer to plan for all arrangements. 

• Provide clients with accurate information regarding their accounts at any time they request. 

• Assist with other duties as assigned. 

Education

• High school degree or equivalent required, bachelor’s degree in business, finance preferred.

Experience

• Previous 3 + years of collections experience preferred. 

• FDCPA knowledge including mail & text required.

• Previous 3 + years of collections experience preferred. 

• Advanced problem resolution, communication, negotiation and presentation skills.

• Proficient in Google & Microsoft Suite products. 

What are the total Rewards?

• CULTURE!!! Voted one of Northern Colorado’s best places to work!
• Compensation, Hourly Non-Exempt: $20-$25 DOE
• Competitive vacation time, sick time, paid holidays, profit sharing, 401(k) employer-paid life insurance, health, dental, vision, and pet insurance, and company discounts for full-time positions.