Senior Customer Service Team Member

Job Description

Job Description

Benefits:

• Weekends off
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development
• 401(k) matching

Senior Customer Service Team Member

Location: In-office MondayFriday, 8:15 a.m.5:00 p.m. (1-hour lunch)
Hybrid Eligibility: Work from home 2 days per week after 1 year of employment
Compensation: $25.00$28.50 per hour + Commission & Performance Bonuses
Benefits: Health coverage, PTO, Paid Holidays, and a 3% employer match after one year
Requirements : Property & Casualty insurance license and 2 years of Property & Casualty experience.

About the Role
Were looking for a dedicated, customer-focused, and ethical professional to join our growing agency as a Senior Customer Experience Team Member .
This isnt just another customer service position its a chance to lead, mentor, and make a measurable impact. Youll serve as a role model for both performance and professionalism, helping customers and teammates alike while driving agency growth and excellence.

As part of our Customer Experience Team, youll shape how we connect with clients, improve our processes, and embody the values that make our agency stand out.

What Youll Do

• Conduct 34 onboarding or annual insurance reviews weekly
• Generate 15+ household quotes per week (Allstate & brokered policies)
• Quoting, communicating and writing commercial insurance policies
• Maintain 100% completion of client to-do items
• Lead 5+ team training sessions per month
• Handle premium increase calls with appropriate customer education and retention strategy
• Mentor and develop junior team members

About the Company
Our mission is simple: to protect customers financially from unexpected losses.
We believe insurance is more than policies and premiums its about people, trust, and peace of mind.
At our agency, we foster a fun, family-oriented culture where everyone looks out for one anothers best interests. Our team is known for being kind, knowledgeable, and professional , and our customers consistently rave about the service they receive.

We take pride in answering calls quickly often on the first ring and resolving concerns on the first call , because every customer deserves fast, caring, and effective support.

Join a team thats Dedicated. Customer-Focused. Ethical. and make a difference every day.