Member Service Representative Supervisor

Job Description

Job Description

Role: This position supports the daily operation of the office by providing leadership, training, coaching and supervision to Member Service Representatives.

Responsibilities:

• Coordinate office staff activities to ensure maximum efficiency
• Evaluate and manage staff performance to include coaching, counseling and discipline
• Assist in the recruitment and selection of office staff
• Organize orientation and training of new staff members
• Coordinate schedules and set staff goals and objectives
• Oversee adherence to office policies and procedures by all staff
• Implement procedural and policy changes as directed by supervisor
• Monitor office supplies inventory and notify appropriate staff for re-ordering
• Ensure security, integrity and confidentiality of members’ data
• Train and assist in handling of member inquiries and complaints
• Go the “extra mile” to build trust, satisfaction and member loyalty
• Manage internal staff relations by fostering a positive, safe, and secure working environment
• Develop and maintain community relationships

Skills:

• Excellent communication and interpersonal skills
• Delegation of authority and responsibility
• Judgment, decision making and problem solving
• Performance management, supervision, teamwork and collaboration
• Integrity, adaptability, attention to detail
• Knowledge of accounting, data and administrative management practices (preferred)
• Previous credit union knowledge (preferred)
• Bilingual (preferred)

Peoples Credit Union is a financial cooperative owned by its members. The credit union serves 11 surrounding counties offering consumer & home loans, various checking & savings options, as well as CDs and credit cards. The credit union is federally insured by the NCUA.

Company Description

Peoples Credit Union is a financial cooperative owned by its members. The credit union serves 11 surrounding counties offering consumer & home loans, various checking & savings options, as well as CDs and credit cards. The credit union is federally insured by the NCUA.