Fraud Program Manager - Debit Card

POSITION SUMMARY

Fraud Program Manager is accountable for end-to-end fraud risk strategy and fraud performance for the Debit Card program and portfolio, with authority to independently assess risk, recommend and implement controls, and drive cross-functional execution. The incumbent leads the development and ongoing optimization of fraud rules, processes, strategies, and controls to mitigate fraud risk while balancing customer experience, approval rates, and product P&L impacts. This role will be responsible for developing, implementing, monitoring, and reporting on effective fraud controls while partnering with Operations, Product, Technology/Data, Finance, and external vendors, and will drive reductions in fraud losses through data-driven solutions and program governance.

KEY RESPONSIBILITIES

Fraud Strategy Management Own debit fraud strategy outcomes and roadmap, setting detection and prevention priorities and success metrics; optimize performance across fraud loss, approval rate, and customer experience, and communicate trade-offs and recommendations to leadership. Interpret and operationalize changing network rules, operating regulations, and liability requirements; define internal controls and implementation approach for the debit portfolio in partnership with stakeholders. Lead discovery and documentation of end-to-end fraud processes and control environment to identify vulnerabilities, define remediation requirements, and prioritize enhancements; drive execution through governance routines and stakeholder alignment. Identify and quantify fraud trends and emerging threats based on industry intelligence and portfolio conditions; produce management-ready reporting, escalated material risks, and recommend risk actions. Define, document, and implement updates to fraud policies, rules, and thresholds; evaluate impact, obtain required governance approvals, and execute changes with appropriate monitoring and controls. Own vendor partnership for fraud tools and services, including requirements definition, prioritization, delivery management, and issue escalation to ensure timely implementation and measurable performance improvements. Own design, configuration, and ongoing optimization across fraud prevention platforms (FIS, FRM, etc.), including change controls, testing approach, and post-implementation performance validation. Financial analysis Perform complex analyses of financial models, market and portfolio data, and fraud-loss drivers to produce actionable insights, forecast performance, and recommend strategy changes that improve risk outcomes, profitability, and operational efficiency. Cross-Functional Collaboration Lead cross-functional delivery across Product, Operations, Technology/Data, and Finance to implement fraud initiatives; set workstream direction, drive decisions, and remove blockers to deliver outcomes. Serve as the debit fraud subject matter expert, representing fraud strategy in governance forums; present recommendations, risks, and results to senior leaders and influence decisions across stakeholders. Compliance & Risk Management Maintain working knowledge of applicable regulations and network requirements; ensure fraud controls and operating procedures are aligned, and document evidence of compliance as needed. Own identification, triage, and resolution of fraud-related processing issues and enhancement opportunities; coordinate root cause analysis, drive corrective actions, and upscale when risk exposure warrants. Training & Communication Conduct training sessions on fraud leveraging subject matter expertise.

SKILLS AND TRAINING REQUIRED

Independent decision-making and sound judgment in setting fraud risk priorities, recommending controls, and managing escalations within established governance. Strong analytical, project management, and communication skills. Ability to lead cross-functional workstreams and influence outcomes without direct authority; manage critical vendor relationships and deliver to timelines. Strong executive communication and governance documentation skills (e.g., presenting risk decisions, performance results, and control changes to management committees). Knowledge of fraud, card payment fraud, card payment fraud rules and industry regulations. Deep expertise in Debit Card Operations, Fraud, Product and Processes.

WORK EXPERIENCE

10+ years of banking experience. 5+ years of experience in fraud management or fraud analytics at a financial institution. Knowledge of the fraud life cycle, industry trends and fraud tools/solutions.

EDUCATION

Bachelor’s Degree.

WORKING CONDITIONS

Work is mainly performed in a normal office environment. Noise levels usually are moderate. May also involve travel to customers and property locations. Prolonged sitting. Lifting from 5 to 10 lbs. (printer paper, storage boxes). Occasional bending or overhead lifting (storing files or boxes). The hazards are mainly those present in a normal office setting. The job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. $61,600 - $88,000 annually Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs. This role is incentive eligible based upon company, business, and/or individual goal achievement and performance. Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. #J-18808-Ljbffr Provident Bank