Help Desk Coordinator

Help Us Build the Future of the Human Heart.

At BiVACOR, we're developing the world's most advanced total artificial heart, a technology capable of saving millions of lives around the world. We're a team united by purpose, working on something truly unprecedented. Every system you keep running, every issue you resolve, and every employee you support plays a direct role in giving patients another shot at life. If that's the kind of work that gets you out of bed in the morning, we think you belong here.

About the Role

The Help Desk Technician I / IT Coordinator is responsible for providing technical assistance and support related to computer systems, hardware, software, networking, and security in compliance with company policies, cybersecurity best practices, and applicable regulatory requirements. This role is essential to ensuring the reliable operation of BiVACOR's IT infrastructure and plays a critical part in supporting the teams advancing our life-saving cardiovascular technology. Through daily interactions with employees across the organization, the IT Coordinator serves as a trusted technical resource, contributing to a productive and secure work environment that enables the development of an artificial heart for heart failure patients worldwide.

Key Responsibilities
• Perform basic installations of cables, computer stations, and related communication equipment; configure and troubleshoot networking, A/V, and security hardware including access points, switches, firewalls, microphones, cameras, and alarm systems
• Maintain an accurate and up-to-date inventory of data processing equipment, supplies, and materials; monitor network and information systems to ensure smooth, uninterrupted operations across the organization
• Assist in the installation of new equipment and equipment modifications; configure equipment and install operating systems and application software; install, modify, repair, and resolve technical hardware, software, and peripheral component issues in a timely manner
• Diagnose and resolve end-user computer problems promptly and professionally via phone, email, and in-person support; provide desk-side and remote user support and troubleshooting to all employees
• Assist staff on various applications including Microsoft Office Suite and other business-critical platforms; write concise, clear user guides and technical documentation to empower end users
• Maintain the help desk ticketing system and monitor it regularly for trends, recurring issues, or unresolved tickets
• Apply effective cybersecurity practices to systems, networks, and data across the organization; help develop, review, and update cybersecurity policies and procedures; proactively identify potential vulnerabilities and implement measures to mitigate security risks
• Maintain compliance with applicable regulatory and company standards relevant to IT systems supporting a Class III medical device environment
• Proactively identify and address potential system or infrastructure issues before they impact operations; suggest process improvements to enhance IT efficiency, security, and user experience
• Collaborate effectively with cross-functional teams including operations, quality, engineering, and senior management

What You Bring
• Associate's degree or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and hands-on experience
• CompTIA A+ certification or equivalent demonstrated competency in hardware and software support preferred
• Minimum 1-2 years of hands-on experience in a help desk, IT support, or IT coordinator role
• Demonstrated experience troubleshooting and resolving hardware, software, and peripheral issues across Windows and/or macOS environments
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi; experience configuring and supporting network equipment such as access points, switches, routers, and firewalls
• Proficiency supporting Microsoft Office 365 suite including Outlook, Teams, SharePoint, and OneDrive
• Experience maintaining and prioritizing a help desk ticketing system
• Familiarity with cybersecurity best practices including endpoint protection, patch management, and user access controls
• Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Self-motivated, detail-oriented, and able to work independently with minimal supervision
• Adaptable and comfortable operating in a dynamic, fast-growing startup environment

What We Offer

BiVACOR offers a competitive compensation package and comprehensive benefits, including:
• 401(k) with company matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life insurance & Employee Assistance Program
• Generous paid time off

This role is based on-site at BiVACOR's Huntington Beach headquarters. The expected salary range for this position is $27.40 to $32.00 per hour.. Actual compensation will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below. Relocation benefits are not available for this posting.

Apply today and be part of something extraordinary.

BiVACOR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.