Casino Cocktail Server - On Call

WHAT YOU'LL DO

The primary responsibility of the Casino Cocktail Server is to provide elegant, warm, and responsive service to all guests while taking and serving beverage and food orders in a high-energy casino environment. This role is accountable for accurate financial transactions, actively promoting venue offerings, and contributing to an exceptional guest experience. All duties are to be performed in accordance with company policies, procedures, and service standards.

ROLE EXPECTATIONS

Responsibilities include, but are not limited, to the following:

• Greet and welcome all guests in a professional, friendly manner.
• Obtain beverage and food orders from guests and enter orders promptly into the point-of-sale system.
• Serve alcoholic and non-alcoholic beverages and food orders accurately and in a timely manner.
• Maintain thorough knowledge of house drinks, specialty cocktails, and menu items.
• Offer suggestions using upselling and suggestive selling techniques to enhance the guest experience.
• Collaborate with bartenders and kitchen team members to ensure order accuracy.
• Ensure assigned areas remain clean, organized, and free of clutter at all times.
• Assist in developing and maintaining personal clientele and guest lists; encourage table reservations and repeat visits.
• Support marketing efforts by participating in promotional activities, modeling programs, casino events, and maintaining a professional presence in social media campaigns as directed.
• Pose for photos and participate in publicity or media activities as requested by management.
• Perform cash handling duties accurately and responsibly, including maintaining a cash bank or impressed bank issued at the beginning of service.
• Maintain compliance with licensing and health and safety regulations.
• Exhibit thorough knowledge of property, venue offerings, and promotions to confidently answer guest inquiries.
• Anticipate guest needs and respond appropriately with a sense of urgency.
• Provide direction and assistance to support staff to ensure seamless service.
• Asist with bussing tables, running items, and setting tables as needed.
• Perform all opening and closing side duties based on shift assignment.
• Consistently maintain a polished, professional appearance in accordance with grooming and uniform standards.
• Adhere to all company, departmental, and health and safety policies and procedures.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

REQUIREMENTS

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Minimum of two years of previous experience as a cocktail server in a similar, high-volume environment.
• At least six months of previous cash handling experience.
• Strong knowledge of spirits, wine, champagne, and cocktails.
• Basic knowledge of food and beverage service standards.
• Ability to work a flexible schedule, including nights, weekends, holidays, and special events.
• Excellent customer service and communication skills; ability to engage guests in a warm and professional manner.
• Ability to build and maintain positive relationships with guests and team members.
• Must be willing to wear a branded, costume-style uniform as assigned, which may include form-fitting attire that accentuates the body and reveals areas such as legs, midriff, and neckline, in accordance with role and company image standards.
• Must be able to walk and stand for extended periods while wearing a minimum of 2-inch heels.
• Hair and makeup must be styled and maintained in a polished, professional manner before each shift, in line with departmental appearance guidelines.
• Polished appearance and confident demeanor; must meet department grooming standards.
• Ability to perform physically demanding tasks, including carrying and balancing trays, lifting up to 30 pounds, and standing/walking for extended periods.
• Must possess or be able to obtain an alcohol awareness card and Food Handler Safety Training Card.
• Must be able to qualify for licenses and permits required by federal, state, and local regulations.

PREFERRED

• Knowledge of basic food and beverage service standards and table service techniques.
• Experience in marketing, social media engagement, or guest list development.
• Multilingual skills.
• Knowledge of Forbes and AAA standards.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL REQUIREMENTS

• Must be able to work effectively under time constraints and meet established deadlines.
• Must regularly lift and/or move up to 30 pounds.
• Must have the ability to push, pull, reach, bend, twist, kneel, and balance as needed to perform job duties.
• Must be able to stand and walk for extended periods, sometimes in confined or crowded spaces.

WORKING CONDITIONS

• Must be able to work in a fast-paced, high-volume environment.
• Must be able to work in a noisy, smoky casino environment with exposure to alcohol and cleaning chemicals.
• May be exposed to varying temperatures and occasional outdoor conditions when assisting in special events or patio service.
• Must be comfortable working around large crowds and in close proximity to other team members and guests during busy service periods.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.