Application Support Specialist

Clinical Applications Analyst – EMR Support & Implementation

Location: Louisville, KY

Pay Rate: $40–$45/hour on W-2

Employment Type: Contract

Work Arrangement: Hybrid – First 2 weeks fully onsite, then 3 days onsite / 2 days remote (candidate chooses remote days)

No C2C or third-party candidates accepted.

Position Overview

We are seeking an experienced Clinical Applications Analyst to support the implementation, maintenance, troubleshooting, and enhancement of enterprise clinical applications and Electronic Medical Record (EMR) systems.

The ideal candidate will have hands-on experience supporting healthcare applications, resolving application issues, managing user account provisioning, and performing basic system configuration.

This position works closely with clinical users, business stakeholders, and technical teams to ensure applications operate effectively and support healthcare business processes.

Experience supporting rehabilitation services, rehabilitation-focused clinical workflows, or rehabilitation applications is highly preferred.

Key Responsibilities

Clinical Application & EMR Support

• Provide ongoing application support for clinical systems and EMR platforms.
• Troubleshoot and resolve application issues reported by clinical and business users.
• Perform user account provisioning, access management, and related support activities.
• Complete basic application configuration and system maintenance tasks.
• Investigate application errors and coordinate issue resolution with appropriate technical teams.
• Support application functionality, performance, and operational reliability.
• Assist users with understanding and navigating clinical applications.

Application Implementation & Upgrades

• Participate in the implementation, upgrade, and enhancement of complex healthcare applications.
• Support application configuration, testing, deployment, and post-implementation activities.
• Collaborate with technical teams and business stakeholders to identify system requirements.
• Ensure application changes are thoroughly tested before production deployment.
• Assist with troubleshooting issues identified during implementation or upgrades.
• Support system transitions and ongoing application improvements.

Systems Analysis & Documentation

• Analyze existing application processes and identify opportunities for improvement.
• Document current and future system workflows, procedures, and technical requirements.
• Assist with application design, specifications, and functional documentation.
• Maintain accurate support records and system documentation.
• Collaborate with stakeholders to understand business needs and recommend solutions.

User Training & Collaboration

• Provide application training and guidance to clinical and business users.
• Educate end users on system functionality, features, and best practices.
• Develop or maintain user documentation and training materials.
• Collaborate with IT teams, clinical departments, and business stakeholders.
• Provide guidance and mentoring related to application support, system analysis, and documentation.

Required Qualifications

• Hands-on experience supporting clinical applications or EMR/EHR systems.
• Experience troubleshooting and resolving clinical application issues.
• Experience with user account provisioning and access management .
• Experience performing basic application or system configuration .
• Understanding of healthcare application support processes.
• Experience supporting application implementations, upgrades, or enhancements.
• Ability to test application functionality before production deployment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience documenting application procedures, workflows, and support activities.
• Strong communication and customer service skills.
• Ability to collaborate with clinical users, business stakeholders, and technical teams.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience supporting rehabilitation-focused healthcare applications .
• Knowledge of rehabilitation business processes and clinical workflows.
• Experience supporting EMR/EHR systems within rehabilitation facilities or healthcare organizations.
• Experience with application testing and implementation support.
• Experience developing end-user training materials.
• Background in healthcare systems analysis or clinical application administration.

Work Schedule & Location Requirements

• Position based in Louisville, Kentucky .
• First two weeks: Fully onsite at the Support Center for orientation and training.
• After orientation: Minimum three days per week onsite and two days remote.
• Candidates may choose their two remote workdays.
• Candidates must be able to meet the onsite requirements.