District Manager

Job Description

Job Description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!

At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel two years in a row.

SROA Capital is a vertically integrated private equity real estate and technology platform that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.

The District Manager is responsible for the successful operation of multiple retail locations in a defined territory as well as managing and retaining a high-performing team of property managers.

Duties and Responsibilities

• Review property budgets and P&L statements with property managers to establish objectives that help drive property and company goals.
• Ensure each store achieves its targeted revenue projections.
• Research, define, and implement operational improvements, sales, and marketing programs in support of increased revenue growth.
• Manage payroll, repair, and maintenance expense budgets as well as oversight of property manager incentive program.
• Conduct regular property audits, ensuring properties are safe and meet all company operational standards.
• Manage delinquent tenant process including coaching teams to reduce delinquency rates and improve customer retention.
• Develop the skills of store managers to ensure maximum profit potential.
• Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers.
• Motivate, train, and develop all associates in each store, focusing on excellent customer service, rapport building and sales functions including cross and up-selling.
• Provide a welcoming environment to customers through effective facility maintenance and labor and vendor management.
• Respond to customer inquiries in a timely manner and address their concerns quickly.
• Maintain a high level of orderliness throughout the stores by means of exemplary leadership.

Qualifications

• Associates Degree in a related field or equivalent combination of education and experience.
• Previous multi-unit storage management experience.
• Minimum of 5 years in a supervisory position.
• Proven leadership experience in hiring, training, and retaining teams of hourly employees.
• Ability to visit multiple properties within a district.
• Strong financial, analytical, and time management skills.
• Proficient with Word and Excel and web-based systems.
• Proven results with the ability to drive revenue and control expenses to budget.
• Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers in person, in writing, and over the phone.
• Must be available to occasionally provide support to employees on weekends and select holidays, as needed.

SROA Offers:

• Company Car
• Competitive pay with bonus potential
• UKG Wallet – on-demand pay option
• 100% paid medical coverage options for employee-only
• Dental and vision plans for optimal care
• Eight (8) paid holidays
• Generous Paid Time Off (PTO), increasing with years of service
• Paid Maternity and Parental Leave for growing families
• 401(k) with substantial employer match and 100% immediate vesting
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
• GAP Insurance for added financial protection
• Employer-paid Life Insurance and Short-Term Disability coverage
• Long-Term Disability (LTD) coverage for added peace of mind
• Pet insurance – because your pets are family too
• Storage Discounts to help you declutter and organize
• Access to Voluntary Benefits for personalized coverage
• Learning and development opportunities to maximize your potential and excel in your career
• A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.