Customer Service Remote Travel Advisor

Departure TravelRemote Family Travel Planner and Advisor(Remote)Join Our Growing Team at Departure TravelDeparture Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. We are seeking a Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment and enjoys working with clients through every stage of their travel journey.This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle.Key ResponsibilitiesClient Journey SupportGuide clients through every stage of the travel planning processAssist with trip inquiries, destination information, and travel optionsProvide professional and timely communication throughout the booking experienceFollow up with clients to confirm travel plans and ensure satisfactionCustomer Service & CommunicationRespond to client emails, phone calls, and messages in a professional mannerSupport clients with travel modifications, cancellations, and updatesMaintain positive relationships through empathy, patience, and efficiencyDeliver exceptional customer service while creating a stress-free experience for travelersTravel Coordination & OrganizationProvide up-to-date information regarding destinations, travel documentation, and agency processesMaintain organized client records and communicationEnsure accuracy and attention to detail with travel information and schedulingGather post-trip feedback to help improve the client experienceProfessional Growth & Team CollaborationStay informed on travel trends, destinations, and industry toolsLearn and adapt to new systems, technology, and agency resourcesCollaborate with team members in a supportive remote environmentBe flexible with evening availability when needed to support clientsJ-18808-Ljbffr Departuretravels