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Junior System Administrator & Helpdesk Technician

Empire Management Group Inc

Job Description

Job Description

Description:

Position Summary:
We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. You'll be part of a fast-paced, collaborative environment where you’ll support the maintenance, security, and performance of our IT systems while serving as the first line of support for helpdesk requests.

Key Responsibilities:

  • Serve as the primary helpdesk technician for first- and second-level technical support across the organization
  • Respond to employee IT requests via phone, email, and ticketing system, resolving issues promptly and professionally
  • Provide onsite support at office locations when remote troubleshooting is not sufficient
  • Assist in the installation, configuration, and maintenance of hardware and software systems
  • Monitor system performance and troubleshoot issues related to networks, servers, and user devices
  • Manage user accounts, permissions, and access rights in Active Directory and other systems
  • Monitor security tools, apply updates and patches, and assist with backup procedures
  • Maintain and update IT documentation, including network diagrams, support logs, and user guides
  • Support onboarding and offboarding processes, including setting up and decommissioning user workstations
  • Assist in managing cloud-based systems such as Microsoft 365, Azure, Intune, Meraki, Vantaca, and more.
  • PowerApps Management and small development
  • Participate in IT projects including system upgrades, migrations, and new software deployments
  • Escalate complex or unresolved issues to senior IT staff when necessary

Requirements:

Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 1–2 years of IT support, helpdesk, or system administration experience preferred
  • Basic understanding of Windows Server, Active Directory, and networking concepts
  • Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365
  • Strong troubleshooting, multitasking, and problem-solving skills
  • Excellent communication and customer service abilities
  • Willingness and flexibility to travel to office locations when onsite support is needed
  • Eagerness to learn, grow, and contribute to a collaborative IT team
Vacancy posted 1 day ago
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