Shift Manager

Job Overview At RaceTrac, our Shift Managers set the tone for success – leading by example, empowering team members, and making every guest feel welcome. We seek hands‑on leaders who thrive in a fast‑paced, team‑oriented environment and who can make an immediate impact by supporting store operations, driving performance, and developing future leaders—one shift at a time. What’s In It for You? Competitive pay and shift‑based incentives Career growth opportunities – many of our General and Co‑Managers started as Shift Managers Leadership development and hands‑on training to sharpen your skills Flexible scheduling to support work‑life balance A fast‑paced, people‑first environment where your leadership matters Complete benefits package – medical, dental, vision, 401(K), paid time off (PTO), and more What You’ll Do Lead a winning team on your shift, setting the tone with a cheerful, can‑do attitude Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling Coach team members in real‑time, offering guidance and support during every shift Address guest concerns with empathy and professionalism, escalating when necessary Drive operational excellence by training and guiding your team to meet RaceTrac’s guest service, food safety, and cleanliness standards Ensure proper execution of inventory, vendor check‑in, and promotional communication Oversee key store processes including write‑offs, cash wrap, and compliance documentation Lead shift‑change communication and ensure team alignment throughout the day Effectively relay important updates from the leadership team to shift associates Monitor task completion and provide immediate feedback to drive results Support a team culture rooted in accountability, respect, and teamwork Proactively step in during busy times or challenges—showing your team what great leadership looks like Responsibilities Model a cheerful demeanor in all interactions and hold the team accountable to the same Provide clear direction while remaining willing to assist with responsibilities such as food service, store cleaning, cash wrap, and stocking shelves/coolers Take the lead as a role model in proactively addressing and deescalating guest concerns with patience and empathy Communicate significant issues to the Co‑Manager or General Manager Manage line lengths and provide polite, clear, and prompt communication while responding quickly to requests Understand the importance of food service expectations and train associates to meet these standards, providing real‑time coaching to ensure consistent compliance Inform the team about current and upcoming food promotions, holding both the team and yourself accountable for sharing this information with guests Maintain knowledge of all RaceTrac policies and federal, state, and local safety regulations, ensuring staff compliance Conduct regular store walkthroughs to ensure tasks are executed correctly, and provide constructive feedback to ensure follow‑through Escalate issues to Co‑Manager and General Manager as appropriate Train team members on new and updated policies and processes in alignment with RaceTrac expectations Ensure inventory control processes are executed consistently, including proper handling of write‑offs, accurate receiving, and cash wrap controls Collaborate with vendors to ensure orders are received accurately in line with RaceTrac expectations while fostering positive working relationships Effectively communicate information and instructions to associates on shift, ensuring critical updates from the Co‑Manager and General Manager are accurately conveyed and clearly understood Provide real‑time constructive feedback to associates and roll escalation to leadership when needed Regularly monitor the status of materials, supplies, and merchandise to ensure stock levels are accurate, directing associates to make adjustments as needed Model teamwork by arriving on time for scheduled shifts, willing to step in to assist during busy periods or when challenges arise, and working effectively with individuals from different backgrounds Qualifications 2–3 years of work experience (retail, restaurant, or food service preferred) 1+ year of leadership or supervisory experience (preferred) Comfortable in fast‑paced, high‑volume, guest‑focused environments Ability to follow through on tasks and coach others to do the same Strong communication and team‑building skills Required Physical and Permit Requirements High School Diploma or GED (in progress or completed) Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks Willingness to obtain and maintain required permits (food handler, alcohol server, etc.) EEO Statement All qualified applicants will receive consideration for employment with RaceTrac without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If this sounds like you, we'd love to hear from you! #J-18808-Ljbffr