Field Service Technician II

About the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products. Your Impact Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service‑related problem areas for any territory requested. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class. The ability to travel (valid driver's license and acceptable driving record necessary). Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). Workstyle Description Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Salary & Transportation Allowance In accordance with applicable law, we are providing the anticipated rate for this role: $21.50 – $31.74 hourly. This role is eligible for a transportation allowance. Benefits Employee referral bonus Employee discounts "Dress for Your Day" attire program (casual is welcome, based on your job function) Volunteer opportunities to give back to our local community Swag! A Canon welcome kit and official merch you can't get anywhere else Compensation and Additional Benefits Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. Legal and Equal Employment Opportunity Statements We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr