Director, AI-Driven Customer Management Engineering
Citi Group
Citi is seeking a Director of Applications Development to lead the Customer Management domain within Banking Operations. You will direct a team of engineers, own a broad portfolio of tech investments, and shape the architectural direction of platforms used by millions of Citi customers. The role requires hands-on leadership, enterprise-scale design experience, and active AI utilization to augment the software lifecycle, in a hybrid environment based in Irving, Texas. #J-18808-Ljbffr Citi
- LifeMD is seeking a strategic, data-driven Director of Customer Experience to lead and scale a remote CX organization. You will implement AI voice and chat tools, create data-driven performance cultures, and deliver concierge-level experiences that boost loyalty and growth...CustomerRemote job
- ...leading conversational AI platform empowering every... ...to deliver concierge customer experiences. Our technology... ...an in-office company, driven by a shared commitment... ...the Technical Program Manager (TPM) function helps... ...will work across APM, Engineering, Product, Research, Security...CustomerFull timeWork at officeLocal area
$171.2k - $214k
Scale AI builds the data infrastructure... ...demand side, our customers — leading AI labs... ...progress. Product Managers at Scale sit at the... ...— with dedicated engineering, design, and data... ...and execute a data-driven product roadmap through... ...to Board of Director approval. Your recruiter...CustomerFull time$203.2k - $345.6k
...team works: we embrace AI as a core productivity... ...performance culture is driven by our values and continuous... ...As a Technical Program Manager on GitLab's all-remote... ...across product, engineering, data, and security teams... ...enterprise adoption, including customer onboarding, support...CustomerFull timeWork at officeRemote workFlexible hours$194.7k - $263.4k
...science solutions for AI tools that unlock new insights... ...automate high-effort customer workflows, such as... ...Principal Technical Program Manager on the team, you will... ...Product, Science, and Engineering to drive AI initiatives... ...ML models. The team is driven by business needs,...CustomerFlexible hours$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here,... ...Technical Program Manager to lead programs and projects... ...the IT Experience Engineering sub-pillar. The initiatives... ...PI Planning (for SAFe driven engagements), and other...CustomerFull timeShift work$185k - $317k
...code, or iterating with AI. From idea to product,... ...us!The mission of the Engineering TPM team is to drive Figma... ...a Technical Program Manager (TPM) to partner with our... ...OpenSearch), and event-driven systems (Kafka) - with... ...providers, enterprise customers) and translating complex...CustomerMinimum wageFull timeLocal areaRemote workFlexible hours$203.5k - $275.3k
...through advanced generative AI technologies and AI... ...how millions of customers discover products and engage... ...Principal Technical Program Manager, you’ll lead large-... ...conversational AI. You’ll bridge engineering, applied science, and... ...ship machine learning-driven experiences.Partner...CustomerLocal areaFlexible hours- VaynerMedia seeks an Associate Director of Organic Search to lead our... ...spanning traditional SEO and AI-driven approaches, guiding a team of... ...with media, content, and engineering to drive meaningful visibility... ...translate data into strategy, manage multi-account growth, and stay...
$183k - $252k
...search built on proven AI, AlphaSense delivers insights... ...decisions through AI-driven market intelligence.... ...over 6,000 enterprise customers, including a majority of... ...Technical Program Manager (TPM) to join our TPM organization... ...mission is to improve engineering velocity, and you will...Customer- ...vision, roadmap, and backlog for AI in Customer Operations Act as product owner for an engineering team within a scaled agile... ...functional specifications for AI-driven capabilities Define assistant... ...enterprise AI platform landscape Manage product development cycles with...CustomerWork experience placement
- ...entrepreneurs, clinicians and engineers committed to bringing... ...Nabla: the leading AI assistant that's... ...squads. As Senior Product Manager for EHR Integrations ,... ...your integrations, with Customer Success to deepen our understanding... ...a team of excellence-driven, curious, and genuinely...CustomerWork at office
- ...-to-end recruitment for Commercial and Customer Experience, building strong pipelines and... ..., and process improvements while leveraging AI to optimize hiring. This role requires flexibility across geographies and a strategic, data-driven mindset. #J-18808-Ljbffr CintCustomerFixed term contract
$130.9k - $268.7k
...Overview: As an Associate Director, Applied AI Engineering, you will set the engineering... ...spec- and context-driven development, evaluations,... ...value and stays aligned with customer and business goals.Customer... ...innovation.Tech/Quality Risk Management: Establish and evolve...CustomerWork at officeLocal area$107k - $148k
...seeking a Technical Program Manager – Data Center... ...engage directly with our customers to configure product designs... ...with cross-functional engineering and delivery teams to... ...center infrastructure for AI, cloud, and hybrid... ...solutions enabling AI-driven growth. Built on a legacy...CustomerContract workWork at officeLocal areaRemote workWorldwideShift work- ...Lead Technical Program Manager within Consumer & Community Banking Core Engineering Solutions, you will be... ...Build relationships with customers to understand... ...enterprise-authorized AI capabilities within the... ...improvement, and implement data-driven optimizations to enhance...CustomerWork at officeFlexible hours
- ...Experience Design (XD) team seeks a Director, Product Design - AI in Experience Design to define and own... ...execution at the intersection of product, engineering, and design to accelerate AI adoption while maintaining exceptional customer experiences. This role is based in...Customer
- ...growth marketing firm engineering the brands of tomorrow.... ...by Shadow, a universal AI commerce layer that integrates... ...every stage of the customer journey. Our track... ...in attributable revenue driven across e-commerce marketplaces... ...to build, not to manage accounts. The product side...CustomerWork at officeRemote workFlexible hoursShift work
$70k - $125k
...Job Subfunction Data Engineering Job Description Team Overview... ...are powered by AI either through ensuring... ...Governance Delivery, Project Management, and Process... ...and managing technology-driven processes that enable... ...oversee all stages of the Customer Lifecycle (Awareness,...CustomerWork at officeLocal area3 days per week$184k - $230k
...problems hiding between teams, engineer away the work that shouldn’t... ...completion.Technical Program Management at Datadog operates at the... ...through technical judgment. We use AI to surface risks earlier,... ...resolve issues before they impact customers. Trusted globally by Fortune...CustomerWork at officeLocal areaShift work$175k - $190k
...little about us Knit is the AI-native consumer research... .... With our Researcher-Driven AI, we've condensed the entire... ...traction and blue-chip customers. Our product and engineering team is NYC-based, high-performing... ...Engineers and Product Managers. This isn't just filling...CustomerFlexible hours- A leading SaaS company in the United States is seeking a Director, Global Customer Support to enhance customer experiences and operational efficiency. This role requires over 10 years of experience in customer support, strong operational knowledge, and the ability to lead...Customer
$128k - $160k
Scale AI’s customer-facing engineering organization is one of the fastest-growing and most technically demanding... ...function to support them.As Program Manager, Technical Enablement, you will... ...compensation, subject to Board of Director approval. Your recruiter can share more...CustomerFull time- NetVendor is seeking a Director of Revenue Operations to own the systems, processes, and tooling that support the go-to-market teams as... ...will optimize revenue infrastructure across Sales, Marketing, and Customer Growth, partnering with leaders to ensure speed and impact...Customer
- ...years of experience in full cycle sales to clinical research sites. Responsibilities include managing the sales process, maintaining CRM data, and collaborating with Customer Success. Benefits include 6 weeks of vacation, comprehensive health insurance, and a competitive...Customer
- Ramp Corp. is seeking a Director to lead a 24/7 omni-channel Customer Experience organization, spanning Phone, Email, and Chat. You will partner with CX Operations, AI, Product, and Engineering to deliver consistent, high‑quality customer outcomes at scale in a fast‑growing...Customer
- Ramp is hiring a Director to lead a critical part of our omni-channel Customer Experience organization, overseeing Phone, Email, and Chat teams in a 24/7... ...while collaborating with Product Operations, CX AI Ops, and Engineering to deliver scalable, high‑quality support. The...Customer
- JPMorgan Chase in New York seeks a Product Director for Consumer & Community Banking Fraud Strategy... ...lead ML/graph-based capabilities, feature engineering, MLOps, and governance to reduce fraud loss while maintaining customer experience. Engage executives and partner across...Customer
- Faro seeks a Director, Implementation Services to lead technical implementation... ...of the platform across customer environments. You will own... ...to Faro’s model, and AI prompt development for ingestion... ...collaboration with DevOps, Product, Engineering, and Customer Strategy, with...Customer
- ...has connected its customers with top global, remote... ...& DevOps, Data Engineering, and much more,... ...company's exclusive AI-powered platform,... ...unified platform managing the complete global... ...dynamic and seasoned Director, External... ...Highly organized, data-driven, and comfortable managing...CustomerFull timeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, AI-Driven Customer Management Engineering. Be the first to apply!
- customer advocacy manager New York, NY
- customer retail manager New York, NY
- customer solutions manager New York, NY
- customer service supervisor New York, NY
- customer service project manager New York, NY
- senior manager customer experience New York, NY
- bilingual customer service manager New York, NY
- director customer operations New York, NY
- director customer care New York, NY
- manager customer experience New York, NY


