Order Processing Specialist

12 months contract to extension

Location: Remote after initial onboarding; candidates must reside in the Raleigh-Durham area for in-person orientation and equipment pickup.

This position will be responsible for managing consignment, trunk stock and tool inventory for CX Field organization.

This position will assist the Field with their spare part and tool & test inventories and provide reporting and analysis as it pertains to inventory management. This position will also be responsible for preparing and performing physical inventory activities annually as per accounting guidelines.

Key interactions for this position would be with Customer Administration, Memphis Returns, Regional Service Managers, Customer Service Engineers, CSML, 3rd party Logistics provider (DHL), Finance, calibration provider (SIMCO), the Customer Care Center, and the Tool Center staff.

Specific responsibilities included in inventory management activities:

• For all CSEs and other partners, this position provides inventory support services over the phone and online.

• Support Customer Administration with the following:

- Resolution of service report errors

- Reversals for incorrect billings

- Serial number error escalations as related to the installed base

• Support Memphis Returns with the following:

- Resolve return processing errors/issues

- Proactively identify areas of improvement with end goal of reduced errors

- Research and follow-up with CSML for missing parts in Memphis

• Physical Inventory

- Coordinate and schedule with Field Management

- Execute physical inventory activities with Field in a timely manner

- Reconciliation of inventory between SAP, CSE, and Calibration with minimal variance

- Work closely with and follow-up with CSEs and Management for escalations and material recounts

- Follow-up with any transactions that were in error for CSE during physical inventory count

• Error handling as it relates to inventory management

- PO posting errors

- Tool order failures

- Reports and analysis as needed

This successful candidate will hold an Associate’s Degree; BS in Supply Chain Logistics is preferred

- This position is remote; however, the candidate must reside in the greater Raleigh-Durham (RDU) area

- Technical Skills: SAP, Microsoft Office

- 5-8 years of successful experience in area of responsibility and successful demonstration of key responsibilities and knowledge as presented above.

- Ability to multi-task in a fast-paced environment

- Decision making abilities