Patient Access Rep FT Shift 2 - Switchboard

Patient Access Rep FT Shift 2 - Switchboard Job Title Patient Access Representative Communications/Switchboard Department Registration Reports to Patient Access Manager Revision Date: 9/16/2023 Job Summary The Patient Access Representative is responsible for obtaining accurate and complete patient data, providing baseline information to hospital units, physicians, A/R, Medical Records, and ensuring that patients are billed promptly and accurately. Ensures compliance of admission and discharge practices established by regulating agencies and third-party payers. Ensures compliance with departmental and organizational policy and procedures. Other duties include completing assigned projects obtaining patient payments at the time of service. Duties/Responsibilities Interview patient and/or guarantor to obtain and process accurate and complete patient information. Obtain appropriate signatures on required forms. Receive notices of admission/service requisition from physicians and other health care providers. Record pertinent data for admission use. Apply required codes in designated fields. Provide patients with required notices, not limited to Health Care Proxy and Patient Bill of Rights. Perform third party verification and payer eligibility requirements. Maintain knowledge of third party insurance. Follow Oswego Hospital Credit and Collection policy. Receive cash payments, apply transactions and discounts as appropriate. Forward cash receipts to cashier daily. Complete daily, weekly, monthly tasks in a timely manner, inclusive of but not limited to mail, filing, and other finance support activities. Complete all department documentation accurately as assigned. Assume responsibility for reading and comprehending all posted minutes and memos. Routinely use policy and procedure manuals and other reference materials as necessary to ensure the proper course of action. Process communications via telephone, pagers, public-address system. Immediately notify supervisor(s) and key personnel of emergency situations; respond to emergent situations as per protocol, including but not limited to: Fire Panel, Emergency response for all depts., Patient Code emergencies, Child abduction, Oxygen Levels, Rapid Responses and other 911 or emergent needs Routinely answer hospital incoming calls; process busy signal and no answer calls by further screening, alternate extension, paging or messaging as required. Demonstrate responsibility for activating pager and verbal pages. Remain calm and alert. Receive visitors, provide information and assistance. Demonstrate a thorough knowledge of telephone console and working parts. Promptly report any malfunction or variance of mechanical operation for repair service, quickly notify the supervisor, and document all pertinent information. Maintain an accurate and current file of hospital personnel and departments by name and extension number as well as regional hospitals and emergency services. Maintain adequate stock of patient chart, as well as department stock and supplies. Process all external and internal office mail. Maintain a positive team working culture. Understand and perform all admission processes to accommodate after hours and weekend patient admissions and other off hours needs as required. Perform other duties as assigned. Required Skills/Abilities (Unit Specific) Skilled in PC/CRT data entry. Excellent written and verbal communication skills, organizational and time-management skills. Excellent service-oriented interpersonal skills; strong active listening ability. Proficient in standard computer programs, including Microsoft Office Suite. Knowledge of medical terminology and/or 3rd party Insurance process preferred Education and Experience High school diploma or GED required. 1 year experience in a medical office setting preferred. Experience in customer service preferred. Working Conditions Must be able to work alternate weekends and holidays with rotating shifts. Position requires working as needed at any of the Patient Access sites including: Hospital switchboard, Admitting, BHS, HSC, ED and Urgent Care. Requires extended periods of sitting and using computers. Ability to perform light lifting (up to 15 pounds) using proper body mechanics. Occasionally requires assembling, using, checking and maintaining equipment. Actively participates in cross-training, Quality Assessment programs, CQI, in-service programs, and mandatory classes; completes department specific requirements/competencies. Accepts assignments to other departments as assigned. Complies with DOH requirements for annual health assessments and required immunizations Pay Range; $16.27-$19.52/hr Employee salary is based on commensurate experience and other qualifications. EQUAL EMPLOYMENT OPPORTUNITY Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race(including traits historically associated with race),creed,color, religion, sex/gender, national origin, age, maritalor familialstatus, disability,pregnancy-related condition,sexual orientation,gender identity,gender expression, transgender status,citizenship status,ancestry, arrest/conviction record,military orveteran status, domestic violence victim status, genetic predisposition or carrier status,reproductive health decision making,relationship or association with a member of a protected category,or any other legally protected characteristic. Decisions affecting your position including, but not limited to,recruitment, hiring,placement,promotion, transfer, compensation, benefits, training, tuition assistance,leaves of absence, disciplinary action,layoff/recall,and terminations will be made in accordance with this policy. #J-18808-Ljbffr