Loan Sales Support Servicing Representative

Loan Sales Support

Responsible for performing daily operational and servicing functions within the loan sales support department. This role supports the processing, maintenance, and servicing of various products or accounts while ensuring accuracy, compliance with internal procedures, and adherence to applicable policies and regulatory requirements.

Essential duties and responsibilities (other duties may be assigned).

• Demonstrate working knowledge of bank loan products and procedures.
• Perform loan system maintenance in accordance with department processes and procedures, including scanning, as directed.
• Assist with onboarding, verification, and ongoing maintenance of accounts or records within core systems, ensuring accuracy and completeness for each transaction.
• Introductory level of tracking and clearing of loan level exceptions to include financial to bank policy and regulatory requirements.
• Introductory level in execution of lien perfection and release by maintaining accurate records to ensure liens are released within required timeframes and compliance with regulations, breaking down the paid off loan file, and mailing appropriate letters and lien release documentation to customers.
• Support introductory-level of account closures or payoffs by maintaining accurate records, ensuring timely completion, preparing documentation, and distributing required correspondence.
• Introductory level knowledge of loan transactions, general ledger accounting.
• Accurately and efficiently process a variety of transactions, payments, and related postings according to established procedures.
• Monitor consumer credit reporting, including inquiry, research, and disputes.
• Respond professionally and knowledgably to internal and external inquiries related to assigned responsibilities.
• Primary duties may differentiate based upon the level of experience within the role.
• May be requested to assist in the support of other bank activities.

Qualifications

• High school graduate or equivalent and 2-3 years of experience in loan operations or an equivalent combination of education and experience.
• Exhibit attention to detail and accuracy.
• Proven problem-solving, critical thinking, and analytical skills. Ability to interpret a variety of information furnished in written, oral, diagram, or schedule form.
• Proficiency in using computers and office products (e.g., Word, Excel).
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills. Ability to prioritize and demonstrate willingness and desire to interact in a team environment.