Administrative Associate V

Job Title Administrative Associate V Agency Texas A&M University Department Office Of Registrar Proposed Minimum Salary $18.75 hourly Job Location College Station, Texas Job Type Staff Job Description What We Want A detail-oriented, fast-paced, customer-centered individual to join the Records Administration and Archives team to accurately interpret and apply state, Federal, and University policies pertaining to academic records administration as well as produce quality copies of academic records on demand. The ideal candidate will have a basic knowledge of FERPA, state and federal student records retention guidelines, and student records maintenance. They will possess a familiarity with a student information system, document management software, and microfilm/microfiche scanners. The ideal candidate will also be able to work independently and collaboratively with accuracy, speed, and contribute to successful project completions. Time management, adaptability, meticulous organizational skills, attention to details, and effective communication skills are all crucial for success in this position. The Office of the Registrar is a team-oriented environment and the selected candidate will be able to thrive in this type of environment while successfully managing individually assigned projects. What You Need To Know Salary: $18.75- $20.63/hourly (based on selected hire's qualifications) Cover Letter & Resume: A cover letter and resume are strongly recommended. Other Requirements and Factors Works well in an open concept space with noise and phones from other areas. Must be able to arrive at work on time and regularly. Must be punctual, dependable, and able to work independently. Must be able to work occasional weekends and evenings, including participation in university commencement ceremonies Qualifications Required Education and Experience High school graduation or any equivalent combination of education and experience. Five years of experience in general office or clerical work. Preferred Qualifications Texas A&M University experience with working knowledge of Compass, Howdy, and DPSS. Customer service experience. Experience working with graduate students in an advising capacity or related role. Experience using Microsoft Office Suite (PowerPoint, Word, Excel, etc. Experience using LaTeX to create, edit, and format technical or academic documents. Higher education experience. Experience processing high-volume records, requests, and tasks. Knowledge, Skills, and Abilities Ability to effectively communicate both orally and in writing. Strong interpersonal and organizational skills. Ability to multi-task and work cooperatively with others. Ability to effectively communicate both orally and in writing. Strong interpersonal and organizational skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Ability to work independently and collaboratively with diverse teams. Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Knowledge of university administrative procedures, policies, and compliance standards (e.g., FERPA). Ability to maintain confidentiality and handle sensitive information with discretion. Skilled in coordinating meetings, events, and travel logistics. Ability to learn and utilize enterprise systems such as Emburse, DPSS, Perceptive Content, ImageNow, Adobe Sign, Laserfiche, and Canopy. Strong attention to detail and accuracy in data entry, documentation, and reporting. Essential Duties/Tasks Customer Service and Office Support - Provide timely and accurate responses to a wide variety of requests including general and specific questions from functional, administrative, and academic entities at Texas A&M University; affiliated branch campuses; state and federal agencies; the Association of Former Students; students; parents, and the general public. Ensure guidelines of FERPA and personal privacy are maintained and enforced for all requests. Acquires and demonstrates an extensive knowledge of a wide variety of university services and academic units in order to direct callers to the appropriate college or service department. E-mail responsibilities include responding to requests received in the Records Admin & Archives shared inbox as well as a provisioned individual email inbox. Answers multi-line phone line and directs callers to other areas as necessary to meet the needs of the caller. Assist in communicating with departments on academic calendar dates as they pertain to records & registration deadlines. Provides minor troubleshooting assistance to customers who encounter problems. Escalates issues to supervisor when the issue is outside of expertise or needs additional assistance. Uses initiative to help facilitate and work with other support staff to complete academic record requests sent to the Registrar's Office. Makes copies of any and all student academic records (including official academic transcripts) Banner and/or the Perce #J-18808-Ljbffr Texas A&M University System