Patient Service Representative

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at

CitiMed is growing rapidly and we are looking for many qualifying individuals to be a part of our team! We are currently hiring for multiple locations, includin g Queens, Brooklyn, White Plains, Yonkers, and Long Island (Hempstead). With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth. If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to apply!

Patient Service Representative (PSR)

Overview: Front-facing role responsible for creating a smooth, professional patient experience from check-in through checkout, while supporting overall office efficiency.

Key Responsibilities:

• Front Desk & Patient Experience: Greet visitors, physicians, and patients professionally; direct them appropriately and monitor daily flow to keep the practice running efficiently, informing patients of any schedule delays
• Check-In & Intake: Assist patients with medical intake forms, upload insurance information and government-issued ID, and perform patient check-in
• Records & Billing: Update patient demographics, insurance, HIPAA, and financial forms; accurately collect payments and clearly explain financial obligations to patients
• Chart Management: Create and assemble paper and electronic medical record charts, ensuring documents are properly entered and scanned
• Communication: Promptly answer and respond to phone calls and office emails; screen callers professionally, take messages, or direct to appropriate staff
• Office Support: Maintain waiting areas in a neat, tidy condition; provide chaperone duties during patient exams as needed; perform other clerical duties to support provider productivity and office efficiency

Qualifications:

• Friendly, reliable, and self-motivated
• Organized and detail-oriented
• Computer proficient
• Able to work independently and efficiently, meeting deadlines under pressure