Member Service Specialist (Carmichael)

Job Title: Member Service Specialist (Carmichael) Reports to: Branch Manager Department: Branch Channel Delivery Job Code: 2201 Pay Range: $22.00 - $25.00 Hourly

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed. You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

WHAT YOU'LL DO

Process and audit financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer. Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance. Assess members’ needs while processing transactions. Identify opportunities to help members relative to Golden 1 product or service offerings and document in EnAct system. Identify and report fraudulent activity to management and Financial Investigations department, in accordance with current procedures to prevent potential loss to the credit union. Assist in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc. Assist MSS III and above with open and close responsibilities, as needed. Activate alarm. Verify signature cards in ECM (Enterprise Content Management). Check acceptance approval within assigned limits. Ensure confidentiality of all member and credit union information. Maintain current knowledge of all Golden 1 products and services, as well as policies and procedures for teller functions. Perform additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed. Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to ensure members are provided with meaningful financial solutions. Mentor and advise MSSIs. Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system. Enroll members in the different channels that Golden 1 uses: online, mobile, etc. Refer lending needs to MSS III and/or business partner. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

QUALIFICATIONS AND PREFERENCES

H.S. Diploma or General Education Degree (GED) required. 1+ years of prior experience in a cash handling service-oriented role required. 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.

BENEFITS

Competitive total rewards compensation package. Well-being and work‑life balance initiatives. Career development and growth opportunities. Rewards and recognition programs. Commitment to diversity, equity, and inclusion. #J-18808-Ljbffr Golden 1 Credit Union