Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Base pay (doe)*
• Incentive bonus pay based on performance*
• Profit-sharing retirement plan
• Health prem allowance
• Professional in-office environment
• Ongoing training and career development opportunities
• Insurance licenses fees reimbursed after 3 mths, if unlicensed

State Farm Insurance Agent now hiring for a Customer Service Representative-State Farm Agent Team Member.

Unlike many other insurance job postings you may see online, this is NOT a sales-only position. We're seeking a dependable, coachable, self-motivated individual with a positive attitude and strong work ethic who enjoys both Customer Service, Retention and Sales . Responsibilities include providing excellent customer service , assisting existing policyholders, focusing on customer retention , identifying coverage gaps and cross-selling opportunities , generating new business , and building lasting customer relationships .

Insurance Licenses:
✅ Property & Casualty (P&C) license REQUIRED ✅ -- ⭐ Life & Health license preferred ⭐

About the Role:
We’re hiring a State Farm Agent team member to join our office as a generalist insurance rep - agent team member . You’ll handle customer service for existing policyholders and support new prospects with protection conversations— not “one-and-done” work.

What You’ll Do: ✔️ H elp Current Policyholder s

• Handle customer service inquiries with accuracy and care
• Address gaps during conversations by asking relevant questions
• Offer/maximize discounts when available (where permitted)
• Help customers upgrade coverage to protect what matters
• Pivot to additional products when appropriate

✔️ Help New Prospects
Handle new leads from:

• referrals, call-ins / walk-ins, social media, internet leads, StateFarm.com leads and other sources

✔️ Our Service Philosophy: We don’t do “one-and-done.” We follow: TAKE CARE → LOOK → ASK → HELP → PIVOT → CLOSE
Take Care + 1: you’ll help with what they need and find at least one additional appropriate way we can help—without pressure.

Training & Coaching

• Word tracks, product knowledge, and role-playing - Ongoing training so you can grow your confidence and protection conversations

✔️ Who You Are

• Friendly, professional, and good at communicating
• Comfortable asking questions and reviewing policies
• Motivated to succeed and enjoy helping people
• Reliable in regard to attendance
• Energetic with Strong Work Ethics
• Property & Casualty licenses required ( Life/Health is a plu s)
• State Farm agency experience highly preferred

Apply : If you are motivated to succeed, enjoy helping people, are Property & Casualyt Insurance Licensed, or can get insurance licensed asap , we would like to hear from you today.

No phone calls!

Location : – (North Center) Chicago 60618 --- Commute: Short commute preferred
Office Hours: Mon–Fri, 9:00 AM–5:00 PM (No evenings, no weekends)
Note: Preference will be provided to candidates who possess ( State Farm Agency Experience ) + now possess ( Property & Casualty License s) ---- However , for those who are not, we'd consider a person who is able to ACQUIRE Insurance Licenses ASAP, possess strong ethics, are reliable/dependable, possess an enthusiastic personality, with positive attitude, and is coachable

Note: This position is with a State Farm independent contractor insurance agent , not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.