Hourly Shift Coordinator

Hourly Shift Coordinator

Position Overview:

The Hourly Shift Coordinator (HSC) is the operations leader of the restaurant focused on profitability, guest service, people development, and operations management. The HSC supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The HSC operates under the direction of the RGM and directly manages a team of Team Members (15-25 employees).

Summary Of Essential Duties And Responsibilities:

Profitability

Manages inventory costs and maintains inventory by performing daily, weekly, and monthly inventory inspections

Places and receives inventory truck orders

Maintains and regularly monitors a list of all restaurant assets

Ensures preventative maintenance of restaurant facility and equipment is completed in accordance with company standards, interacting with external vendors as required

Ensures that restaurant follows all cash control and security procedures (e.g. safe counting, cash drawers)

Guest

Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility

People

Provides coaching and feedback to Shift Coordinators and Team Members to increase the restaurant team's capabilities and raise restaurant performance

Operations

Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

Ensures that restaurant upholds operational and brand standards

Performs duties of Hourly Shift Coordinator when necessary

Qualifications And Skills:

Must be at least eighteen (18) years of age

High School Diploma or GED required; 2 years of college preferred

1-2 years of previous quick service restaurant experience, experience in management preferred

Some understanding of P&L interpretation and management to influence profitability

Demonstrated leadership skills

Demonstrated understanding of guest service principles

Available to work evenings, weekends, and holidays

Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant