Teller

Teller

Augusta, ME (

Description

Position Summary:The Teller is a customer-focused banking professional responsible for accurately and courteously processing a wide range of financial transactions. This role maintains precise cash and transaction records, supports operational efficiency, and may assist with training new team members. As a key point of customer interaction, the Teller contributes to a positive banking experience, promotes Bank products and services, and ensures adherence to all policies, procedures, and regulatory requirements.

Key Responsibilities:

Customer Transactions:

• Provide prompt, courteous, and efficient service to branch customers at the teller line or drive-up windows.

• Process customer deposits and withdrawals (including night bags) in accordance with established procedures.

• Receive loan, mortgage, and club payments.

• Cash checks and sell money orders and Treasurer’s checks.

• Assist customers with safe deposit box access.

• Comply with all Bank and branch policies and procedures related to customer transactions.

• Refer complex questions or problems to the Front Line Manager or Supervisor.

Transaction Accuracy & Compliance:

• Accurately settle own cash drawer and processed work in adherence to Bank performance standards and established procedures.

• Maintain daily work in good order and ensure proper documentation.

• Comply with all Federal and State banking regulations.

• Adhere to all Bank and branch operating and security policies and procedures.

• Meet or exceed established objectives and performance standards for teller functions

Product Knowledge & Customer Support:

• Maintain knowledge of current Kennebec Savings Bank (KSB) products and services.

• Actively utilize Bank products and services to better understand features and benefits.

• Communicate product knowledge effectively to customers and prospective customers.

• Engage customers in conversation to identify “cues and clues” to determine needs.

• Respond to customer inquiries and evaluate their financial needs.

• Recommend appropriate Bank products and services and refer customers to other Bank personnel when appropriate.

Branch Support:

• Perform additional branch functions as assigned to meet customer service or operational needs.

• Provide support at other branch locations as required.

Community & Public Relations:

• Actively participate in community organizations and events.

• Represent the Bank professionally within the community.

Other Duties:

• Demonstrate reliable attendance and punctuality.

• Work at other Bank branches as needed for customer service, operational, or training purposes.

• Attend and participate in Bank meetings.

• Attend internal and external training to improve job-related skills and knowledge.

• Understand and fully comply with Kennebec Savings Bank’s Core Values.

• Perform other duties as required.

Requirements

Skills & Competencies:

• Strong customer service and communication skills

• Attention to detail and accuracy

• Organizational and time management abilities

• Problem-solving within established procedures

• Integrity and confidentiality

• Ability to work collaboratively in a fast-paced environment

Education & Experience:

• High school diploma or equivalent required

• Cash handling and customer service experience preferred

• Familiarity with banking products and systems a plus

• Basic computer proficiency (word processing, spreadsheets, banking systems)

Physical & Technical Requirements:

• Valid driver’s license and reliable transportation to attend meetings, training, and daily work schedules

• Ability to lift up to 20 pounds (cash boxes/bags)

• Ability to distinguish between various denominations of coin and currency

• Ability to handle currency and operate vault systems

• Ability to stand or sit for extended periods

• Comfort using computers and reading reports

• Strong verbal communication skills, including phone interactions

• Ability to manage multiple tasks and maintain attention to detail

• Ability to think through a problem, following proper steps in finding resolution.

• Must have a high degree of ethics and maintain confidentiality of customers and accounts

• Must be friendly, courteous and sensitive to the needs of customers and coworkers

Salary Range: Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role.

Developing - Minimum:$20.19 hourly

Proficient - Midpoint:$22.72 hourly

Exceptional - Maximum:$25.24 hourly