Sales Support Specialist

Sales Support Specialist

Do you want to be part of an international organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we are one of the top manufacturing electronic suppliers and continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Position Overview

Reporting to the Sales Director, Americas, the Sales Support Specialist plays a vital role in supporting the sales lifecycle by managing spare part quotations, coordinating material logistics, and ensuring seamless order execution. This position acts as a bridge between sales teams, customers, and internal departments to maintain accurate data ledgers, provide administrative support, and ensure that all customer orders are fulfilled efficiently and on time.

Key Responsibilities

• Manage the spare parts process by reviewing and submitting quotations based on sales needs and maintaining updated quotation ledgers
• Oversee material receipt and verification to ensure all incoming items match order specifications in terms of quantity and quality
• Maintain real-time material management ledgers and provide status updates to relevant departments and sales personnel
• Coordinate directly with customers to verify and confirm order details, including product models, pricing, and delivery schedules
• Establish and maintain order tracking systems to monitor the entire process from production through to final delivery and acceptance
• Resolve any issues or bottlenecks that arise during the order execution phase to ensure timely completion
• Organize and archive customer data, sales contracts, and essential documentation for easy retrieval and compliance
• Compile and summarize sales data to produce regular reports that assist leadership in making informed business decisions
• Provide administrative support by organizing sales meetings, recording minutes, and managing office supply inventory and maintenance

Experience and Qualifications

• Associate's degree or higher is required, preferably in Marketing, Business Management, Administrative Management, or a related field
• 12 years of professional experience in a sales assistant or sales support role
• Strong familiarity with sales processes, material management, and consumables is highly preferred
• Skilled at data review and interpretation with a high degree of accuracy and attention to detail
• Professional proficiency in business etiquette and strong written communication skills
• Proven ability to adapt to a fast-paced environment and handle multiple logistical tasks simultaneously

Working Conditions / Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Standard office environment. Significant computer work should be expected.

Travel Requirements: Domestic travel up to 30-40%. International travel (Mexico, Canada, China), up to one trip per year.

A Culture of Collaboration & Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet every day.

Equal Opportunity Employer

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.