National Records Manager

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We’re seeking a dynamic leader to oversee Records and Information Governance (IG) operations across multiple client sites nationwide. This role ensures consistent implementation of firm-wide IG initiatives, drives operational excellence, and fosters strong client relationships. Hybrid position that will require a minimum of 3-4 days per week in the office. What You’ll Do Lead and manage IG and Records teams across multiple offices. Partner with Enterprise Account Director to achieve revenue goals, control costs, and deliver exceptional client service. Develop and implement training programs to support staff growth and performance. Serve as the primary point of contact for client issues and relationship management. Develop Standard Operating Procedures, oversee audits, and ensure compliance with firm‑implemented IG policies. Prepare monthly reports and assist with annual business reviews. What We’re Looking For Experience: 5+ years in Records & Information Management (RIM) or IG, in a legal environment. Experience: 2+ years of direct supervisory experience. Skills: Strong leadership, communication, and organizational skills; ability to write SOPs and share best practices. Technical Knowledge: Familiarity with RIM/IG software (FileTrail, LegalKEY, iManage Records Manager) and Document Management Systems (iManage/FileSite, NetDocs). Education: Bachelor’s degree preferred but not required. Ability to travel as needed; both regionally and nationally. Ability to lift or move 40 lbs. or greater. Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. Ability to walk, bend, kneel, stand or sit for an extended period of time. Why Join Us? Work with a cross‑functional team of IG experts, operations, and technology professionals. Opportunity to shape and standardize IG practices across a national footprint. Collaborative culture focused on excellence and client satisfaction. Compensation range for this role is $85,000 to $125,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent on the individual's location, skills, experience, and qualifications. Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity. #J-18808-Ljbffr