HR Benefits Administrative Coordinator

Job Description

Job Description

Join our team here at River Valley Counseling Center, Inc.!

We are hiring a Human Resources Benefits Administrative Coordinator!

About Us:

At River Valley Counseling Center, Inc. (RVCC), our mission is to improve the health and well-being of every person in our community. We provide expert, compassionate care grounded in honesty, respect, and dignity. Through collaboration, innovation, and education, we inspire hope and empower positive change in those we serve.

We are committed to being responsible stewards of our resources, ensuring efficient and cost-effective care for all.

Position Summary:

The Human Resources Benefits Administrative Coordinator provides administrative and benefits support to the Human Resources Department. This position is responsible for assisting with employee benefit administration, entering and maintaining benefit information in ADP, reviewing benefit deductions for accuracy, responding to benefit-related inquiries, and supporting open enrollment, qualifying life event changes, benefit updates, and employee recordkeeping.

This position also assists with new hire orientation by reviewing benefit eligibility, enrollment deadlines, required forms, and available benefit resources with employees. The HR Benefits Administrative Coordinator works closely with Human Resources and Payroll to help ensure accurate benefit deductions each payroll cycle and serves as backup support to the Human Resources team for orientation, onboarding, employee communication, and other HR administrative functions as assigned.

Key Responsibilities:

Benefits Administration Support

• Enter and maintain employee benefit elections, waivers, changes, terminations, and updates in ADP.
• Assist with day-to-day benefits administration, including health, dental, vision, life insurance, disability, retirement, flexible spending accounts, and other employee benefit programs.
• Review benefit enrollment information for accuracy, completeness, and timely completion.
• Assist with processing new hire benefit enrollments, qualifying life event changes, open enrollment changes, benefit terminations, and employee status changes.
• Help ensure benefit deductions are entered accurately in ADP and reflected correctly in payroll.
• Review payroll deduction reports and benefit-related data to identify discrepancies, missing deductions, or errors.
• Communicate benefit deduction concerns or corrections to HR leadership and Payroll in a timely manner.
• Assist employees with general benefit questions, including eligibility, enrollment deadlines, benefit changes, payroll deductions, open enrollment, qualifying life events, and how to access benefit resources.
• Assist with general office or maintenance-related requests at 220 (e.g., work orders, supply needs, or management requests).
• Provide employees with benefit forms, enrollment instructions, plan documents, benefit guides, and other HR resources as needed.

Orientation and Employee Benefits Support

• Assist with new hire orientation by presenting benefit information to new employees, including benefit eligibility, enrollment deadlines, available benefit plans, required forms, and how to access benefit resources.
• Ensure new hires understand required benefit enrollment deadlines and follow up with employees who have not completed their benefit elections, waivers, or required documentation.
• Assist with preparing orientation materials, benefit packets, sign-in sheets, employee acknowledgments, and other new hire documentation.
• Serve as backup support for new hire orientation sessions as needed.

Employee Support and HR Communication

• Serve as a first point of contact for general employee benefit inquiries.
• Respond to employee questions in a professional, timely, and helpful manner.
• Escalate complex benefit questions, vendor issues, eligibility concerns, payroll deduction discrepancies, or employee concerns to HR leadership as appropriate.
• Assist with employee communication related to open enrollment, benefit reminders, required documentation, benefit deadlines, and general HR updates.
• Support employees with navigating ADP self-service for benefit enrollment, benefit updates, and general benefit information.
• Maintain professionalism and confidentiality when handling employee questions, personal information, and benefit-related concerns.

HR Department Support

• Provide administrative support to the Human Resources department only.
• Assist with organizing and maintaining HR files, benefit documentation, employee forms, and confidential records.
• Support HR projects related to benefits, employee records, compliance, process improvement, onboarding, and employee communication.
• Help maintain benefit-related templates, forms, employee notices, and HR Center resources.
• Serve as backup support to the HR team for orientation, onboarding, open enrollment, employee communication, and other time-sensitive HR administrative needs.
• Provide backup support for responding to general HR inquiries, routing employee questions, maintaining employee records, and assisting with HR-related documentation.
• Other duties as assigned.

Qualifications:

Required:

Education: High school diploma or equivalent required;

Experience:

• Minimum of 1–2 years of administrative experience required.

Skills and Abilities:

• Strong attention to detail and accuracy.
• Ability to enter, review, and maintain data carefully.
• Ability to handle confidential employee information with professionalism.
• Strong verbal and written communication skills.
• Good customer service skills and the ability to assist employees with patience and professionalism.
• Ability to explain general benefit information clearly and appropriately.
• Ability to manage multiple tasks, deadlines, and follow-ups.
• Comfort using ADP, Microsoft Outlook, Excel, Word, and shared tracking documents.
• Ability to identify errors or inconsistencies in benefit deductions or employee data.
• Ability to work collaboratively with HR, Payroll, employees, and benefit vendors.
• Strong organizational skills and follow-through.
• Ability to maintain professionalism when handling sensitive or confidential questions.
• Ability to present benefit information during orientation in a clear and professional manner.

Preferred:

Education: Associate’s or Bachelor’s degree in HR, Business, or a related field preferred.

Experience:

• Experience in Human Resources, benefits administration, payroll support, healthcare, nonprofit, employee records, or office administration strongly preferred.
• Experience using ADP or another HRIS/payroll system preferred.
• Bilingual English/Spanish preferred but not required.

What We Offer:

• A supportive, mission-driven work environment
• Opportunities for professional development and continuing education
• Competitive benefits package
• Collaboration with a compassionate, multidisciplinary team
• The chance to make a real difference in our communities

Summary of Benefits:

• Hourly Range: 22.00 - 27.50

Based on years of experience, level of education, specialty and licensure/certifications. Additional Compensation for advanced education for qualifying positions.

• Generous time off benefits for eligible positions
• Exclusive employee discounts
• Excellent and affordable insurance including health, vision, dental and pet insurance.
• Mileage reimbursement
• CEU reimbursement
• 403b match
• Retention Payments offered to licensed and licensed eligible clinicians!