IT Support Specialist

Location: Manhattan, Kansas - Onsite

Reports to: IT Director

Type: Full-Time

Varney & Associates, CPAs, has an excellent career opportunity for a candidate interested in Information Technology support and security to join our IT Team. As an IT Support Specialist, you will play a critical role supporting users in all IT-related activities and initiatives related to computer systems, hardware, and software. This position ensures a high level of customer support for all staff members within the firm. Additionally, this role identifies and addresses vulnerabilities in clients' networks, applications, and systems, providing tailored compliance, audit, and consulting services. At Varney's, you will thrive in an environment that encourages skill development and teamwork. Our IT team provides a diverse and rewarding work experience, complemented by competitive salaries and excellent benefits.

Key Responsibilities

• Monitor and manage Help Desk tickets, ensuring timely support, proper categorization, and tracking time spent.
• Diagnose and escalate issues as necessary, using troubleshooting techniques and support scripts.
• Provide empathetic, exceptional customer service and support to end users, both in-person and remotely.
• Collaborate with IT team members to resolve issues efficiently and effectively.
• Identify, research, and resolve a variety of technical issues for office and remote users.
• Create and maintain documentation for knowledge base.
• Support and configure hardware/software for desktop computers, laptops, mobile devices, and peripherals.
• Perform user management in O365/AD/AAD, including onboarding/offboarding and applying licenses and permissions.
• Stay current with hardware trends, Windows OS, office applications, and audio-visual technologies.
• Conduct desk buildouts, moves, and image new client systems.
• Comply with Federal Trade Commission safeguards and other relevant standards.

Skills and Qualifications

• Associate or Bachelor's degree in Information Systems, IT-related subject, or equivalent experience.
• Minimum 1 year of experience in IT Support/Helpdesk preferred.
• Proficiency with Windows 10/11, Apple OS, MS Office, Office 365, LAN/WLAN configuration, remote support software, printers, and peripherals.
• Strong hands-on technical skills with computers, laptops, mobile devices, and peripherals.
• Excellent analytical, written, organizational, and communication skills.
• Ability to multitask and work well under stress in a fast-paced environment.
• Self-starter with strong interpersonal skills and the ability to assist customers both in person and remotely.
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail and willingness to learn.
• Ability to perform comprehensive vulnerability scans, identify security weaknesses, and conduct on-site security assessments.
• Capable of executing and analyzing social engineering tests, including phishing simulations and phone-based assessments.
• Participate in internal projects to enhance operational capabilities and service offerings.
• Physical ability to sit, walk, reach, stand, stoop, kneel, crouch, crawl, and occasionally lift/move over 50 pounds.
• Willingness to travel to other company locations and clients (less than 25%), with mileage reimbursement provided.

Benefits & Compensation

We offer an excellent compensation package, commensurate with education, experience and professional development including:

• Comprehensive health and dental coverage
• 401(k) participation

• Work Life balance, flexible scheduling
• Paid Time off
• Paid Holidays
• AD&D
• Life Insurance
• Supplemental Insurance available
• Flexible spending Account (FSA)
• Health Savings Account (HSA)
• Professional development & Continuing Education
• Membership dues to professional & civic organizations
• Firm paid disability insurance plan.
• Wellness benefit
• Performance bonuses