Guest Service Agent

Job Summary The Guest Service Agent is responsible for ensuring smooth check‑in and check‑out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Responsibilities Greet, register, and assign rooms to guests upon arrival. Verify guest credit and establish payment methods for accommodation. Maintain accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and provide change to guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide instructions to bell attendants. Review accounts and charges with guests during check‑out. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest‑reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Qualifications Preferred experience in a hotel front desk or guest service role. Strong customer service and communication skills. Proficiency in property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem‑solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment Primarily indoor work within the hotel’s front desk and lobby areas. Requires standing and walking for long periods, occasional lifting of up to 10 lbs. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone interacting with guests and team members. Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Benefits Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. This position will close on 2026‑06‑22. #J-18808-Ljbffr Stonebridge Companies