IT Support Analyst

About the Role We are looking for a reliable and self‑motivated IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands‑on and remote technical assistance to employees across the West Coast, from our Salem, OR office. You will handle complex issues, ensure smooth day‑to‑day IT operations, and serve as a key point of contact for our employees. Essential Functions Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues. Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable. Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools. Administer user accounts, permissions, and identity management (Azure AD / Entra ID). Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.). Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred). Document solutions, update the knowledge base, and contribute to process improvements. Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision. Travel occasionally (10–15%) to provide on‑site deskside support at West Coast locations. Basic Qualifications 3-5 years of hands‑on experience in a deskside/desktop support role in a Microsoft Windows based small to medium sized business environment. Strong customer service skills and experience, with excellent verbal and written communication abilities. Demonstrated ability to work independently and manage competing priorities effectively. Solid understanding of basic networking concepts. Working knowledge of identity management systems (Azure AD / Entra ID). Experience writing and using scripts to automate routine tasks. Proficiency with Windows 10/11 and Microsoft Office 365. Valid driver’s license and willingness and ability to travel 10–15% within the United States. Preferred Qualifications Advanced knowledge of Office 365 administration (admin center, licensing, security & compliance). Hands‑on experience with Microsoft Intune for device enrollment, configuration, compliance, and autopilot deployments. CompTIA A+, Network+, or Microsoft certifications (e.g., MS‑102, MD‑102). Associate or Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent experience. Compensation The anticipated Budgeted salary for this position is budgeted at $48,000 - $65,000 per year. Group health & welfare benefits including options for medical, dental and vision. 100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate. Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity. Flexible Time Off Program (includes vacation and personal time). Paid Sick and Safe Leave. Paid Parental Leave Program. 10 Paid Holidays. 401(k) Plan (company matching contributions up to 4%). Employee Referral Program. Equal Opportunity Employer, including disabled and veterans. Please note that all positions require pre‑employment screening, including drug and background check, as a condition of employment. #J-18808-Ljbffr