CERTIFIED MEDICAL ASSISTANT II

Medical Assistant

Responsible for performing clinical duties assisting clinicians with the examination and treatment of patients under provider supervision in the ambulatory service clinical setting. Duties include: pre-visit chart preparation; assisting providers with procedures/treatments; equipment operation; assisting patients; performing venipuncture (as needed), specimen collection and submission to appropriate laboratory; cleaning and sterilization of instrumentation; maintenance, order and inventory supplies; records and documents in medical record; assists with efficient patient flow; performs administrative clinical support activities; assists with orientation of new staff, mentoring colleagues and supports quality assurance programs.

Education: High School diploma required; Associates degree or higher preferred

Registration/Certification/Licensure: Active Basic Life Support certification required, or within 30 days of hire. Completion of an accredited Certified Medical Assistant training program with the credentials of CMA, RMA, NCMA, NRCMA, CCMA or CMAA preferred; EMT acceptable; GNA or CNA considered.

Experience: Position requires 3-5 years of medical office/direct patient contact experience and use of electronic medical records (required). Intermediate computer and typing skills required Familiarity with medical terminology and EHR required. Phlebotomy and point of care testing experience required.

Other Requirements: Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements. Excellent customer service skills. Must demonstrate compassion, friendliness, courtesy and tactfulness with all patient and caregiver interactions. Strong oral and written communication skills. Must be able to work well, efficiently, and multi-task in a fast-paced setting with a team of providers, office staff, administrators while serving patients and caregivers and be able to effectively engage with extended care teams such as specialists, insurers, and pharmacies. Must be efficient and conscientious in preparing for and delivering medical care. Requires an awareness of patient confidentiality and ability to follow directions well, be engaged and work with minimal guidance. Knowledge of insurance billing procedures and familiarization of medical terminology. Demonstrates will and consistency in performing medical assistant duties at an advanced level. Motivated self-starter, demonstrating a strong ability to use initiative and judgement to identify, analyze and solve problems. Occasional travel to other CHMG office locations as requested.