Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency first opened in 2002 and currently has a team of four dedicated professionals. Ive been with State Farm for over 30 years, bringing a strong background in claims to the way we serve and support our customers today. Originally from Kentucky, Ive also spent time living in Florida, and before my insurance career, I was a college basketball player an experience that taught me the value of teamwork, persistence, and focus.

Community involvement has always been important to me. Im active in several local groups and attend St. Johns Lutheran Church. Giving back and staying connected to the people around us is part of what makes this career so rewarding. At our agency, we offer a Simple IRA, flexibility when needed, and reimburse licensing costs to help our team members grow professionally.

Our office culture is both hardworking and family-oriented we put in the effort to take care of our customers and one another, and we make sure to have fun along the way. If youre someone who values teamwork, integrity, and balance, this is the kind of place where youll feel at home and have room to thrive.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Rita Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.