Commercial Lead

Boston, MA Preferred, But Open To Remote. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is transforming how people experience dining—from the moment they walk in, to how they order, pay, and engage with hospitality brands. Our Commerce group sits at the center of this evolution, building technology that seamlessly connects service, payments, and operations to create entirely new ways for guests to dine and pay. We’re looking for a Commercial Lead to help shape and bring to life the next generation of in‑store payment and hospitality experiences. In this role, you’ll work directly with a range of innovative restaurant concepts, from immersive entertainment venues to emerging hospitality brands and established operators, to rethink how dining flows—from ordering to checkout and everything in between. You’ll play a key role in defining how technology can unlock faster, more intuitive, and more engaging guest experiences. This is a highly hands‑on, exploratory role where you’ll operate across the full customer journey—testing new ideas in real environments, partnering closely with operators, and helping translate those learnings into scalable solutions. A Day In The Life (Responsibilities) Own the end‑to‑end experience with pilot customers—introducing new ways to order, pay, and interact in‑venue, and ensuring successful rollout and adoption. Partner with a diverse set of hospitality operators—including eatertainment venues and forward‑thinking restaurant groups—to design and refine new service and payment flows. Gather real‑time insights from customers and guests, turning feedback into actionable recommendations that shape product direction and commercial strategy. Collaborate cross‑functionally with product, engineering, and go‑to‑market teams to bring new concepts to life and ensure they can scale effectively. Build business cases and financial models to evaluate new opportunities, pricing approaches, and customer segments. Help define repeatable playbooks that enable broader rollout of new in‑store experiences across the Toast ecosystem. What You’ll Need To Thrive (Requirements) Experience in sales, customer success, onboarding, professional services, or growth—ideally in hospitality, payments, or SaaS. A builder mindset with a strong bias for action; you’re comfortable navigating ambiguity and testing ideas in live environments. Passion for reshaping in‑person experiences, particularly how guests interact with restaurants and complete transactions. Proven ability to work closely with product teams to iterate quickly and find product‑market fit. Deep curiosity about hospitality trends and emerging restaurant formats. Strong operational instincts, with experience creating processes that can scale. Excellent communication and stakeholder management skills, with the ability to build trust across internal teams and external partners. Experience working with experiential dining, venue‑based entertainment, or innovative restaurant concepts. Familiarity with POS systems, payments technology, or hospitality operations. Background in early‑stage initiatives or building new programs from the ground up. Benefits & Compensation: Base salary range for this role is $172,000—$275,000 USD in Zone A, $150,000—$240,000 USD in Zone B, and $135,000—$216,000 USD in Zone C. Total rewards include cash compensation, equity, and benefits. More information at Eligibility: This role is open to candidates in the United States. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Toast