Membership Services Coordinator

WhereWarwickWhatI.T. & CommunicationsTypePermanentSalaryAnnualRole PurposeThe Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.Key Responsibilities1. Operational & Administrative SupportAct as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.Support with provision of data for analysis and insightAdminister internal systems including intranet content, document repositories and online resources.Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics2. Project & Process CoordinationProvide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.3. Stakeholder & Customer ServiceDeliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.4. GeneralUndertake such other duties as the line manager shall from time to time determineDemonstrate the values and cultural aspirations of RDA in all work.Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.Person SpecificationEssentialStrong administrative and organisational skills with experience managing multiple prioritiesExcellent customer service and communication skills, including via phone, email and digital channelsHigh attention to detail and accuracy, particularly in data handlingProven ability to deliver against deadlines and service standardsHigh computer literacy, including MS Office 365 and CRM/databasesAbility to use initiative, problem-solve and identify opportunities to improve processesComfortable working in a busy, multi-functional teamEmpathy with RDA s values, aims and approachDesirableExperience supporting governance, compliance or operational proceduresExperience with Salesforce, WordPress or other CRM/content systemsExperience managing stock, orders, or supplier relationshipsFamiliarity with training/qualification pathways or membership administrationExperience working with volunteers or in a volunteer-led environmentUnderstanding of disability, equestrian context or charity operations #J-18808-Ljbffr Nub News