Network Support Technician

Network Support Technician

Location: Redstone Arsenal, AL, US

Job ID: ATR 17994

Job Description

Job Title: Network Support Technician

Job Location: Redstone Arsenal, AL 3589

Job Summary

The Office of the Chief Information Officer (OCIO) provides Information Technology support to Portfolio

Acquisition Executive for Fires (PAE FIRES), a Continental United States (CONUS) organization. OCIO

delivers centralized lifecycle management, direction, guidance, and support for the acquisition,

sustainment, maintainability, supportability, and implementation of PAE FIRES Information Mission

Area (IMA) capabilities.

The Network Support Technician will support the design, implementation, operation, maintenance,

monitoring, and troubleshooting of classified and unclassified network environments. This role requires

strong technical knowledge, problem-solving ability, and a proactive approach to maintaining secure

and reliable network operations.

Job Requirements:

• Network design, development, implementation, operations, and maintenance

• Diagnose and repair interconnectivity issues between other interconnected Local Area Networks

(LANs)/Wide Area Networks (WANs) and communications networks, both Unclassified and

Classified.

Provide network monitoring, testing, management and administration services required to

maintain and re-engineer all existing and future PAE FIRES networks.

Provide cutting edge mission network solutions utilizing voice, data and video networks

comprised of both classified and unclassified networks, and Standalone systems.

Provide network management for mission telecommunication networks (e.g. LAN), utilizing

state-of-the-art techniques and protocols that adhere to best industry practices, security

regulations, policies, and guidelines

• Design, develop, install, configure, and optimize network infrastructure components and

devices to include firewalls, Intrusion Detection System (IDS)/Intrusion Prevention System (IPS),

Active Directories, switches, routers, hubs, bridges, cabling, fiber optics, and network operating

systems.

Analyze customer requirements and provide solutions to a variety of technical problems of

moderate complexity.

Perform maintenance and upgrade of networks including servers, routers, switches, firewalls,

remote access systems, and networks.

• Maintain network integrity and connectivity while ensuring compliance with policies and

maintaining system backup and recovery capability.

• Maintain the security and authorization of the network, as it relates to mission network support

and operations

Support the design and build of hardware and software components for computer or

telecommunications networks.

• Maintain current knowledge of relevant technology as assigned.

Knowledge:

Abilities:

Sedentary job requiring occasional racking, stacking, cabling, configuring, and replacing faulty

hardware, with a maximum weight of 50 lbs.

Some occasional walking or standing may be necessary.

Jobs classified as sedentary if walking and standing are required only occasionally, and all other

sedentary criteria are met.

Education / Certifications:

Bachelor’s degree, associate degree, or two-year technical school certification with at least 2

years of relevant experience.

▪ DoD IAT Level II certification required, such as CompTIA Security+ CE or equivalent.

Cisco networking infrastructure.

LAN/WAN networking concepts and protocols.

▪ Network security practices and infrastructure support.

Classified and unclassified network operations.

Ability to organize, prioritize and meet deadlines

Capable of conveying complex information in a simplistic manner

Strong critical thinking and problem-solving skills

Strong self-starter requiring minimal supervision

Able to take proactive measures to prevent problems rather than reactive by nature

Strong verbal and written communication to effectively express concepts, plans, and proposals

Physical Requirements

This is primarily a sedentary position. The role may require occasional walking or standing and

occasional lifting or carrying of small items up to 10 pounds.

Working Conditions:

Work is performed primarily at a contractor site in a general office environment. Travel may be required

up to 10%. Occasional off-hours work may be necessary to support releases, outages, or other mission

requirements.

The work is generally sedentary in nature but may require standing and walking for up to 10% of the

time. The working environment is generally favorable, with adequate lighting and temperature. There

are typically no hazardous or unpleasant conditions caused by noise, dust, or similar factors. Work is

performed using standard office equipment.

Security Clearance:

Must be a U.S. Citizen. A high-level Department of Defense active Secret security clearance is required.

Applicants selected will be subject to a security investigation and may need to meet eligibility

requirements for access to government information.

B Technology is an equal opportunity employer.

Job Type: Full-time

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