Client Services Specialist - Remote

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We’re seeking talented folks to join our team and help our clients succeed as well as become passionate about our platform. Must have experience reviewing and/or processing food and beverage invoices. The position offers a flexible schedule and remote work.

The position requires a minimum of 8 hours every weekend between Saturday and Sunday and a minimum of 20-29 hours per week during company core hours Thursday - Monday, 8am-7pm. Max allowable hours are 29 per week

The Client Services Specialist role would be great for someone with restaurant or food retail bookkeeping or admin experience. Someone who is passionate about accuracy and is detail-oriented, a good problem-solver. The right candidate would be able to multi-task, be eager to learn and contribute in a fast-paced industry.

In this role you will assist our customers by efficiently processing orders to transform them into products, quality-check prices, and packaging for our clients to assess their costs for inventory and recipes.

MarginEdge: Where hospitality meets technology

As a team built by former (and current!) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 10,000+ restaurants across the US and Canada .

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

How You'll Add Value To MarginEdge:

• Utilize [ME] software: Quality-check entered restaurant orders. Report software to bugs and be a team player by being solution oriented
• Participate in Team meetings and Trainings 2-5 times a month
• Be flexible to work on other projects for our customers and other departments as needed

To Be Successful In This Role You've Got:

• Experience in restaurants or in the food & beverage industry is required
• Familiarity with standard restaurant chart of accounts and bookkeeping practices
• Knowledge of restaurant invoices and ordering practices
• Ability to work effectively across the organization; seen as a trusted partner
• Follow through on promised timelines and/or keeps interested parties update on progress if there is a delay
• Communication
  • Ability to communicate remotely (Slack, instant message, ZOOM, Teams Chat)
  • Clear and concise oral and written communication
  • Focus communication on key issues and action items
• Productivity
  • Find the right balance between researching issues yourself and escalating to more senior team members when the urgency warrants
  • Identify ways to accomplish the business objective with less effort
  • Regularly meet productivity expectations
• To be successful in this position high-speed internet is required, and is the responsibility of the employee. Hotspots and poor connection do not meet the company’s requirement for high-speed internet.
• Detail-oriented and Well-organized
• Comfort with numbers (No heavy math here, but you and numbers should at least be friends.)
• Pride in your work and desire to constantly go above and beyond
• Comfortable in a fast-moving environment. We are a tech-company at heart and being able to adapt to change is a must!

What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge!

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.

Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor .

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022 and 2023!

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Restaurants

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