Mail Room Supervisor

Job Description

Job Description

Mail Room Supervisor
Job Title: Mail Room Supervisor
Location: Dover, NH
Job Type: Full-Time
Schedule: Monday-Friday
Reports To: Operations Manager
Position Summary
The Mail Room Supervisor is responsible for overseeing the daily operations of the mailroom, ensuring the timely and accurate processing, sorting, distribution, and collection of incoming and outgoing mail, packages, and internal correspondence. This role supervises mailroom staff, maintains operational efficiency, enforces quality standards, and serves as the primary point of contact for mail-related services within the organization.
Key Responsibilities

• Supervise and coordinate all daily mailroom operations.
• Lead, train, coach, and evaluate mailroom team members.
• Monitor workflow to ensure timely processing and delivery of mail, packages, and courier shipments.
• Ensure compliance with company policies, postal regulations, and security procedures.
• Maintain accurate records of mail volume, shipping expenses, and delivery performance metrics.
• Coordinate with shipping carriers, couriers, and postal service representatives.
• Troubleshoot operational issues and implement solutions to improve efficiency.
• Manage inventory of mailroom supplies, equipment, and shipping materials.
• Perform quality checks to ensure accuracy and service standards are met.
• Develop schedules and assign work based on business needs and staffing requirements.
• Maintain a safe and organized work environment.
• Assist with budget management and cost-control initiatives.
• Generate operational reports and communicate performance results to management.

Qualifications
Required

• High school diploma or GED required.
• 2+ years of supervisory or leadership experience.
• 3+ years of experience in mailroom, shipping/receiving, logistics, or related operations.
• Strong organizational and time-management skills.
• Experience using shipping software and office technology.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage multiple deadlines.

Preferred

• Experience working in a corporate, healthcare, legal, education, or manufacturing environment.
• Knowledge of USPS, FedEx, UPS, and courier service procedures.

Physical Requirements

• Ability to lift and move packages up to 50 pounds.
• Ability to stand, walk, bend, and reach throughout the workday.
• Ability to operate mail processing and shipping equipment safely.

Competencies

• Leadership and team development
• Attention to detail
• Problem-solving and decision-making
• Customer service orientation
• Accountability and reliability
• Process improvement mindset

Equal Opportunity Employer
We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.
Apply today to join a team committed to delivering exceptional operational support and service excellence.

 

Pay Details: $35.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.