Sr. Manager, Application Support & Ops Services

$124.4k - $207.4k

Pfizer

Senior manager position leading application support and operations services for Pfizer's manufacturing systems globally. Responsible for production support management, technical issue resolution, service delivery coordination, and driving continuous improvement across a distributed team.

Responsibilities

Manage production support service and coordinate technical resolution of critical manufacturing system issues
Serve as liaison between support teams, business, and digital stakeholders for incident and problem management
Oversee support transition activities from project deployment to long-term managed services
Lead process improvements, automation initiatives, and adoption of best practices across global locations
Manage incident tickets, routine maintenance work, and performance reporting against service level agreements

Requirements

Bachelor's degree in computer science, mathematics, or engineering field
Minimum 6 years of relevant professional experience
Familiarity with GxP regulated environments
Knowledge of manufacturing execution systems and related applications
Strong incident, problem, change, and configuration management expertise
Experience managing production support with service level agreements
Root cause and trend analysis capabilities

Compensation: $124,400–$207,400 base salary, plus 17.5% bonus target and long-term incentive eligibility

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Vacancy posted 6 days ago

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