Health/Human Service Case Manager II

Summary Statement The incumbent will provide case management services to individuals with intellectual and developmental disabilities enrolled in the Medicaid State Plan–Pathways to Employment Program. Responsibilities include conducting comprehensive pre‑planning activities, developing and implementing person‑centered employment service plans, monitoring and assessing service delivery, maintaining detailed case records, and building effective working relationships with stakeholders. This position requires routine community travel. Essential Functions Interviews client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation. Develops a comprehensive cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions (service plans may include job training and employability, housing, general public assistance, in‑home services and supports, home‑delivered meals, de‑escalation techniques, peer services, or skill development). Conducts ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorizes and recommends necessary changes and adjustments. Maintains comprehensive case records, summaries, statistical and narrative reports, and completes required forms. Establishes effective working relationships with clients, family, community, and professional sources. Provides guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services. Provides information and case coordination on‑site, via email or telephone to individuals or groups. Supplies information and responses to inquiries regarding services for clients, family, community, and government agencies. May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment. Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required. Job Requirements Six months’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs. Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits. Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures. Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Six months’ experience in narrative report writing. Conditions of Hire All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. This position is classified under an exclusive bargaining representative. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify. DHSS does not provide employment‑based sponsorship. Benefits To learn more about the comprehensive benefit package, please visit the DHSS benefits website. Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling View phone number on click.appcast.io or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call View phone number on click.appcast.io or email View email address on click.appcast.io. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr DelDOT