Operations Manager

Operations Manager Position Overview: The Operations Manager will report to the General Manager and oversee day‑to‑day operations of a Class A property at 525 W Monroe, Chicago. This role focuses on delivering a high‑quality service experience, building lasting relationships with tenants, and driving operational excellence. Key Responsibilities Lead Property Management support and Maintenance teams to deliver a best‑in‑class customer‑focused experience. Maintain and deepen tenant relationships through hospitality and operational services. Understand tenant business needs and leverage platform to solve real‑estate challenges. Review lease proposals; facilitate space tours for prospective tenants. Coordinate ZO event programming to build community atmosphere. Assist the General Manager to drive overall amenity engagement. Lead a cross‑functional team to meet corporate objectives, policies, and standards. Mentor direct reports, identify growth opportunities, set career development objectives. Develop the annual operating budget and capital plan; present to stakeholders. Prepare financial reporting on P&L variances, quarterly re‑forecasting, and investor reports. Oversee third‑party maintenance contractors to ensure contractual compliance. Facilitate pre‑built and landlord‑built tenant spaces. Supervise all base building capital and major repair/maintenance projects; track and manage finances. Support the Property Management team on projects and communications. Qualifications 3+ years of experience in a comparable role within real estate or hotel industry. Bachelor’s degree required; focus on hospitality or real estate preferred. Prior hospitality experience preferred. Financial acumen covering costs, budgets, service contracts, and arrears. Proficiency in Microsoft Office (or equivalent). Willingness to travel between floors and buildings. Key Competencies for Success Experience leading a multi‑layered team. Proactive leader focused on continuous improvement. Excellent interpersonal, verbal, and written communication skills. Strong organizational and project management skills. Passion for people, creating memorable experiences, and hospitality mindset. Thrives in a fast‑paced, dynamic environment. Compensation & Benefits Base salary: $80,000‑$90,000 per annum. Eligible for discretionary annual bonus and comprehensive benefits including medical, dental, vision, life and disability insurance, 401(k) with matching contributions, and wellness programs. Work Arrangement Onsite presence required. Equal Opportunity Employer Tishman Speyer is an Equal Opportunity Employer. We treat all applicants equally based on job‑related qualifications and comply with all applicable laws. #J-18808-Ljbffr Tishman Speyer Properties